Field Service Engineer

Job Title: Installation & Field Service Engineer

Location: Mansfield

Salary: £35k + company van

Hours: Full-time, 0830 to 1700 Monday to Friday

About the Role:

We are seeking a skilled and versatile Installation & Field Service Engineer to join our dynamic team. In this role, you will be responsible for the service, repair, and installation of a variety of automated access systems and retail fixtures. This is a diverse role requiring a high level of technical expertise, problem-solving skills, and a commitment to delivering excellent customer service. If you have a passion for engineering and enjoy working in a field-based environment, this role could be perfect for you.

Key Responsibilities:

Service and Repair:

Conduct routine maintenance, fault finding, and repair of automated access gates, sliding doors, boarding gates, and retail fixtures such as bakery equipment.
Use software diagnostics to troubleshoot issues, check sensor alignment, and perform visual inspections.
Replace and upgrade components, including motherboards, bearings, motors, and other electrical parts, managing 240 volts input and 24 volts output.

Installation Work:

Carry out installation of new systems and equipment, ensuring all work complies with safety standards and client specifications.
Complete snagging tasks and manage special projects as required, providing a high level of attention to detail.

Customer Support:

Provide technical support and guidance to customers on the operation and maintenance of equipment.
Respond to service calls in a timely manner, ensuring minimal downtime for the customer.
Maintain accurate records of service visits, repairs, and installations.

Other Duties:

Conduct site surveys to assess the feasibility of installations and provide technical recommendations.
Train end-users on the correct usage and maintenance of equipment.
Collaborate with the project management team to deliver projects on time and within budget.
Maintain a stock of commonly used parts and tools in the company vehicle, ensuring you are well-prepared for any on-site requirements.
Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.

Qualifications and Skills:

• Proven experience in a similar role, ideally within the automated access systems or retail equipment sectors.
• Strong technical skills, with the ability to read schematics and technical diagrams.
• Experience using diagnostic software and performing complex fault finding.
• Proficiency in replacing and configuring electrical components such as motherboards, sensors, and motors.
• Good understanding of electrical safety and working with 240 volts.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills and the ability to interact professionally with customers.
• Full UK driving license is essential.

Benefits:

• Competitive salary and overtime opportunities.
• Company vehicle, tools, and equipment provided.
• Ongoing training and development opportunities.
• Supportive team environment with a focus on work-life balance.

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