SDL Solutions Limited
IT Support Engineer
Job Location
St. Albans, United Kingdom
Job Description
SDL Solutions Limited is seeking an experienced IT Support Engineer to join an International company with over 3000 users across 170+ offices.
As an IT Support Engineer
The key duties of the IT Support Engineer are to:
* Provide exceptional customer service support in person, on the phone or through chat/email
* Utilise the helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s
* Install and configure computer hardware, software, and printers
* Investigate, diagnose and resolve computer software and hardware issues
* Assist with onboarding of new users
* Managing stock of equipment and other supplies
* Maintaining asset inventory
* Supporting and maintaining Microsoft 365
* Maintain Technology service desk policies and procedures
* Develop Knowledgebase articles for Technology group and end-users
As an IT Support Engineer
* Ideally you will have a degree in Computer Science, Information Technology, or a similar technical field
* Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications
* Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates
* Working knowledge of networking, wireless, servers, telecom and security principles
* Excellent interpersonal skills with the ability to communicate complex information easily and tactfully to a variety of audiences
* The ability to work independently and take initiative
* Demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
* Technical certifications (MCP, MCSE, ITIL, A+, etc.) an advantage
* Written and spoken Latin American Spanish desired but not essential
Hours: Office based with occasional on-site support across the UK – 8.30am – 5pm. You may also be required to attend periodic business meetings/training in the US.
Buzzword:- 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London
IT Support Engineer – Hertfordshire
Location: St. Albans, GB
Posted Date: 11/27/2024
As an IT Support Engineer
The key duties of the IT Support Engineer are to:
* Provide exceptional customer service support in person, on the phone or through chat/email
* Utilise the helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s
* Install and configure computer hardware, software, and printers
* Investigate, diagnose and resolve computer software and hardware issues
* Assist with onboarding of new users
* Managing stock of equipment and other supplies
* Maintaining asset inventory
* Supporting and maintaining Microsoft 365
* Maintain Technology service desk policies and procedures
* Develop Knowledgebase articles for Technology group and end-users
As an IT Support Engineer
* Ideally you will have a degree in Computer Science, Information Technology, or a similar technical field
* Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications
* Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates
* Working knowledge of networking, wireless, servers, telecom and security principles
* Excellent interpersonal skills with the ability to communicate complex information easily and tactfully to a variety of audiences
* The ability to work independently and take initiative
* Demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
* Technical certifications (MCP, MCSE, ITIL, A+, etc.) an advantage
* Written and spoken Latin American Spanish desired but not essential
Hours: Office based with occasional on-site support across the UK – 8.30am – 5pm. You may also be required to attend periodic business meetings/training in the US.
Buzzword:- 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London
IT Support Engineer – Hertfordshire
Location: St. Albans, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources SDL Solutions Limited |
|---|