Customer Service Team Leader

Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000

My client, a leading financial services organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.

Role and Responsibilities:

• Ensure agreed service levels are met
• Make sure teams are maintaining quality in their work and provide feedback
• Maintain team training and ensure this is updated regularly
• Create training development plans
• Respond and action customer complaints
• Ensure procedures are followed and remain compliant
• Complete all required administrative tasks

Essential Skills:

• A minimum of two years experience as a team leader ideally within financial services
• Previous experience in planning and monitoring team performance
• Be motivated and driven with the ability to coach a team
• Strong communicator with great interpersonal skills
• Very organised and able to work to deadlines

Package:

• £28,000 - £30,000
• Hybrid working
• Opportunity to gain professional qualifications
• Excellent pension and bonus schemes

Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000

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Location: Shortlands, GB

Posted Date: 11/27/2024