Service Delivery Manager

Location: Edmonton, London
Salary: Up to £50,000 basic, plus bonus after passing probation (6 months)
Working Hours: Monday to Friday, 6:30 am - 5:00 pm, plus two Saturday mornings per month

About the Client
Our client is a well-established leader in waste management, offering skip hire services, aggregates, plant hire, demolition, and haulage. With a 24/7 waste transfer facility, they are dedicated to operational excellence and delivering exceptional customer service.

They are seeking a Service Delivery Manager to oversee and optimise their Skip and Hook Loader operations. This is a fantastic opportunity for an experienced transport coordinator or operational manager to step into a dynamic, hands-on role within a growing industry.

Key Responsibilities

• Operational Oversight: Manage the daily dispatch and retrieval of Skip and Hook Loaders, ensuring smooth and efficient operations.
• Customer Satisfaction: Guarantee that deliveries, exchanges, and collections are completed on time and to the highest customer satisfaction standards.
• Compliance & Safety: Ensure strict adherence to transport legislation, working time directives, and safety protocols, including team PPE compliance.
• Problem Solving: Tackle operational challenges with independent decision-making and effective problem-solving skills.
• Leadership & Standards: Maintain high operational standards, lead the team effectively, and ensure adherence to company policies and regulations.

Candidate Profile

• Experience: Proven experience in transport coordination, preferably within the waste management or recycling sector.
• Skills: Strong scheduling and routing expertise, capable of working under pressure with attention to detail.
• Leadership: A decisive leader who can enforce compliance and motivate a team to achieve high performance.
• Problem-Solving: Analytical thinker with the ability to address challenges efficiently.
• Proximity: Must live within a 30-minute commute of the depot.

Essential: Prior experience in the waste management industry is required.

Whats on Offer

• Competitive Salary: Up to £50,000 basic, with a bonus scheme after the 6-month probation period.
• Company Vehicle: A car or car allowance option is available for the right candidate.
• Career Development: Opportunities for professional growth in a fast-paced and progressive work environment.
• Dynamic Environment: Join a forward-thinking team committed to operational excellence and customer satisfaction.

If youre a motivated professional with a proven background in transport or waste management, this role offers an exciting opportunity to make an impact.

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