Great Western Railway
Gateline Assistant
Job Location
Cheltenham, United Kingdom
Job Description
Salary: £27,863 per annum
Are You Ready for a New Challenge?
Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?
If so, we have the perfect opportunity for you!
Join Us as a Gateline Assistant!
We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.
What You'll Do?
About the location
Cheltenham Spa has hourly services to Swindon/London, Bristol, Birmingham New Street and Cardiff and sees, not just GWR services, but also Cross Country and Transport for Wales. The station is on the outskirts of Cheltenham Town centre and Cheltenham Racecourse and Cheltenham Hospital are both within a short drive away. Gloucester Quays shopping Quarter and historic Docks are also just 20 minutes drive away.
Working pattern
This role involves working shifts including weekends and bank holidays.
What to Expect?
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
Perks & Benefits?
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
Ready to embark on an exciting new journey? Apply today and join our team!
Location: Cheltenham, GB
Posted Date: 11/27/2024
Are You Ready for a New Challenge?
Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?
If so, we have the perfect opportunity for you!
Join Us as a Gateline Assistant!
We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.
What You'll Do?
- Provide exceptional customer service at ticket barriers.
- Operate and manage automatic ticket gates.
- Check and issue tickets, helping customers without valid fares.
- Maintain a clean, safe, and organized gateline area.
- Sell tickets using a mobile machine when needed.
About the location
Cheltenham Spa has hourly services to Swindon/London, Bristol, Birmingham New Street and Cardiff and sees, not just GWR services, but also Cross Country and Transport for Wales. The station is on the outskirts of Cheltenham Town centre and Cheltenham Racecourse and Cheltenham Hospital are both within a short drive away. Gloucester Quays shopping Quarter and historic Docks are also just 20 minutes drive away.
Working pattern
This role involves working shifts including weekends and bank holidays.
What to Expect?
- After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
- Shortlisted candidates will be invited for a competency-based interview tentatively scheduled for the week commencing 09 December 2024.
- Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
Ready to embark on an exciting new journey? Apply today and join our team!
Location: Cheltenham, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Great Western Railway |
|---|