Online Merchandiser

We are recruiting an online merchandiser to play a key role in running and managing web merchandising and operations effectively & seamlessly. As an expert on converting traffic online, this role will cover all aspects of keeping the site up to date both aesthetically & commercially. This role is based in central London office 5 days a week

Main Responsibilities will include:

• Work alongside the merchandising team to deliver online trading tasks.
• Work alongside online customer services for seamless back- end operations.
• Responsible for assisting the co.uk &.com sites using multiple platforms.
• Support the team on the projects sitting on the digital roadmap.
• Ownership of web KPI- Gross/Net sales, Conversion, AOV, UPT.
• Assist The Head of online trading on all web trading operations.
• Responsible for content, product & stock accuracy on the web.
• Support day to day online merch entailing customer journey from the landing page to checkout for UK and other international urls.
• Take initiatives on developing a seamless user experience on the website.
• Ownership of online merch including but not limited updating homepage, sorting algorithms, Sort & filter, LHN/ Top nav with Mobile first strategy.
• Assist in producing weekly trade reports, sharing insights on WoW & YoY performances.
• Work alongside the online executives to ensure there is consistency in all live campaigns.
• Work closely with the warehouse team to ensure CS queries & stock allocation are accurate & up to date.
• Responsible for flagging missing stock and raising requests for higher stock allocation for bestsellers.
• Assist the merchandisers on PLP, product descriptions, accurate product recommendations etc. on PDP.
• Own the reconciliation & any investigative procedures related to both gross & net sales.
• Lead & implement AB tests online with a clear view of the desired outcome.
• Experience or interested in HTML or any other coding language.

Person Specification:

• Experience in online retail environment, preferably women's fashion.
• Advanced excel, google sheets & data management skills.
• Preferred- user of Salesforce Commerce Cloud.
• Avid user of google analytics.
• Strong communication skills.

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