Regional General Manager

As a Regional General Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running.

With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. The individual will manage key regional and national relationships.

As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

Were big believers that a great job is not just something you have, its something you take pride in creating. Youll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and thats the joy.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether youre in the warehouse, out on the road, or in a customers home, at SoDelCo, youll deliver moments that matter.

Were an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

Were an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

• Holding the accountability for thesite in its entirety including daily interactions with all brand partners and the customer around key SLA's and costs
• Being incrediblyfocused on continuous improvement to deliver better outcomes for our customers, seeking to find improvements without having to be prompted
• Buildingand maintaining effective cross-functional relationships with both internal and external customers to create mutual trust, understanding and respect

• Working collaboratively with our external customers to ensure we deliver all agreed SLAs in line with their expectations
• Leadingweekly calls with Retail Regional Managers to review forecasts and ways of working, and actioning next steps as required
• Overseeing and managingthe smooth changeover of display stock in DFS and Sofology retail showrooms ensuring full support and execution of agreed processes

• Instilling a Customer focused culture that is aligned to our customer promise and works inline with our guiding principles.
• Providingstrong, engaging and inspirational leadership to the CDC team, through clear regular communication, objective setting and performance management
• Giving continued focus on colleague engagement to drive greater performance and champion diversity in the workplace
• Working collaboratively with various different departments from fleet services, to health and safetyto ensure all operations for your site are 100% compliant with all regulations

• Proactively managingthe recruitment needs of the CDC with direct accountability for all management positions and ensuring the management team deliver a great candidate experience for new colleagues
• Taking a strategic approach towards financial budgeting, forecasting and planning for your region
• Ensuringyour management team effectively resolves all people issues with appropriate support from the People team

• You have a background in logistics
• You have proven experience of extensive people leadership
• You have excellent people skills and able to communicate professionally at all levels
• You demonstratea proven ability to build strong and effective relationships with key stakeholders

• You have excellent customer service skills
• You have great analytical skills
• You have the ability to influence colleagues at all levels
• You have the ability to deliver results through the effective leadership of your people

• You have thorough understanding of driving and working time regulations
• You have proven experience of delivering successful change management andperformance improvement programmes
• You are self-motivated and highly resilient
• You have proven experience of management of remote/off site locations and teams

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Free, on-site, physio sessions

• Company Pension Scheme

• Group Sharesave Scheme

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks

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