District Manager - Outlets

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a District Manager, Outlets where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. Were bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Reporting to the Area Manager UK & Ireland, you will be responsible for:

• Managing sustainable sales performance of Outlets across UK and Ireland and ensuring sales and profitability targets are met
• Updating, maintaining and implementing processes/guidelines and providing feedback to global teams
• Implementing the annual plans of the stores while ensuring the tactical and fiscal integrity
• Securing retention of high performers and top talents across the organization, especially focusing on managing effectively staff turnover
• Securing delivery of the brand experience
• Ensuring excellent and consistent consumer experience across all touch points, based on central guidelines
• Providing feedback loops and reviews on own and partner stores
• Actively monitoring customer satisfaction and feedback systems to drive continuous service improvement

About you

We are looking for a unique and amazing talent, who brings along the following:

• Willingness to work in a national field based managerial role in a fashion, customer and commercial focused retail environment
• Minimum 5 years experience in a store management role in luxury goods/jewellery/fashion in a multi-site retail environment
• Experience in Outlets willbe considered a plus
• Advanced numeracy, literacy and verbal communication skills
• A solid understanding of Sales, Marketing, HR, Merchandising on retail store level
• Strong customer service focus and relationship building skills
• A full, clean driving license

What we offer

You can expect a range of benefits, including:

• Competitive bonus scheme (non-contractual)
• Company car
• 33 days annual leave (inclusive of Bank Holidays)
• 60% staff discount to RRP £3,500 per annum

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovskis heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.

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