Import Operation Clerk

We are working with a Medium Sized Freight Forwarder who are looking for 2 x Import Freight Forwarders.

1 role hours are Sunday to Wednesday - working either 8am to 6pm or 7am to 5pm salary with shift £30K + £2K shift allowance total £32K.

1 role is Monday to Friday 9am-5.30pm and salary £30K

The role is to provide excellent customer service to customers, including clearances, quotes, arranging shipments/deliveries, invoicing. Any export knowledge advantage as will be a little export.

Role Involves:

Start to finish Imports.

Follow strict and time sensitive SOPs/KPIs to ensure compliance.

Work closely with internal and external customers.

Provide good customer service

Ensure invoicing, job costings, CIA are all updated

Customs Entries on CDS

Cost Control

Ensure all reports including internal and customer specific are completed within the deadlines.

Resolve queries from customers and suppliers.

Work closely with the Operations Manager for Internal and external rates reviews.

Remain in contact with customers and suppliers to maintain relationship.

Experience needed.

Import starts to finish experience

Proven operational experience

Proven customer service experience

Good IT skills

Any knowledge of Export Air, Sea Road operations. Advantage

Problem solving skills

Ability to action SOPs.

Flexible approach to workload and hours.

Salary depends on experience

* If you do not hear from us within 7 days, unfortunately your application has been unsuccessful

ADZN1_UKTJ