Field Service Technician

About Aromaria:

Aromaria, founded in Mexico and now making its mark in the markets of the United States and Europe, is dedicated to enhancing everyday life through the transformative power of aroma. We're not just a luxury interior scent brand; we're a game-changer in the world of olfactory experiences. Proudly, Aromaria has earned a place among Forbes' "30 Promising Companies" for 2023 in Mexico, a testament to our rapid growth and unparalleled innovative prowess. Our expertise is grounded in the science of aromacology, delving into how aroma influences human psychology, memories, and emotions.

About the Position:

Were looking for someone to lead the technical side of Aromaria in Europe. As our Field Service Technician, youll play a key role in ensuring our clients have exceptional experiences with our aroma diffusion systems. From installations to ongoing support, youll be our on-the-ground expert, delivering both technical skills and great service. This role has significant growth potential, with the opportunity to lead a team in the near future. Youll report directly to the Operations Manager and work closely with the team to keep everything running smoothly.

Key Responsibilities:

Installation and Maintenance:

• Perform on-site assessments, installations, and calibrations to optimize aroma coverage and meet client needs.
• Implement preventive maintenance schedules, troubleshoot, and repair systems efficiently to minimize downtime.

• Serve as the primary client contact during installations and maintenance, addressing questions and providing recommendations, upholding a high standard of customer service.

• Keep clear records of work done, provide client reports, and share insights with management for system improvements.

• In the early stages, you may handle various tasks, from receiving deliveries and organizing stock to preparing orders for shipment, ensuring smooth operations as we grow.

Knowledge & Experience:

Essentials:

• Technical training in electronics or similar fields.
• Minimum of 5 years in installation or maintenance roles, ideally in sectors like HVAC or technical services.
• Bilingual or professional English.

Preferred:

• Experience in the hospitality sector and proficiency in an additional European language (Spanish preferred).

This Job Is For You If:

• Youre hands-on, love working directly with clients, and can tackle technical challenges with a positive attitude.
• Youre eager to be part of a growing team, taking ownership of your work and helping improve our service.

Aromaria is an equal-opportunity employer. We celebrate diversity, hunger, and the relentless pursuit of success. If you've got what it takes, we want you on our team.

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