High Intensity Psychological Counsellor

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.'

Full-time or 4 days.
Hybrid - Manchester office.

Role

You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.

The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.

Day to Day Responsibilities

Effectively maintain an active caseload of structured video counselling sessions,
utilising a Solution Focused Brief Therapy approach.
Maintain an active caseload of Digital CBT clients, including Digital Trauma
Programme
On request, manage a caseload of high intensity counselling cases via video -
working with those who require a higher level of psychological intervention such as
CBT or EMDR
To demonstrate an ability to work with a variety of individuals and presenting issues,
including those who are distressed, at risk or where child and adult safeguarding
concerns are identified
To ensure ongoing CPD and training towards higher level qualifications
Where required, to provide 'in the moment support' via the 24/hour helpline and
ensure all calls are answered within 8 seconds and triaged to determine the most
appropriate type of support required

What you bring to the team?

To be BACP accredited or working towards accreditation
To be trained in CBT or EMDR or working towards higher level qualifications
Relevant telephone experience and/ or EAP experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Experience of working within a target driven environment

Benefits:

25 days' holiday, plus bank holidays
Day off on your birthday
Up to £70 a month for supervision
BACP membership paid for after probation
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
100% funding for professional registration fees
Support with revalidation and CPD
Funding support with training and development
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month
with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes

P69977LSR2

INDMANS

Location: Burbage, GB

Posted Date: 11/27/2024