Engagement Officer - Debt Recovery

Exciting Opportunity at Judge and Priestley Solicitors LLP

Our Values

Expert-We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.

Professional- We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.

Friendly- Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.

Judge & Priestley are now recruiting for an Debt Recovery Engagement Officer within our Claims & Enforcement Team.

We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, weve come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

Are you a debt recovery expert looking for new role to use your experience more effectively? Are you a highly effective communicator able to keep calm in pressurised situations? Then this could be the role for you!

Our highly respected Credit Solutions Department is looking for an enthusiastic, resilient and driven individual to join them in the newly created role. The team is ranked in the Top Tier of the Legal 500 and deals with a wide range of commercial and consumer debt recovery matters, including complex commercial disputes and insolvency issues. The Claims and Enforcement Team are tasked with seeking the recovery of a broad range of debts for commercial and public sector clients. The team carries out Collections, Pre-Litigation, Litigation and Enforcement activity. In the current climate it is critical that we engage with Debtors in order to resolve objections for payment and secure recovery of the debt owed as quickly as possible. That engagement may come at any time during our recovery cycle.

Key Responsibilities

In this newly created role you will be dealing with cases where there is a requirement to use your strong communication skills to engage directly with the Debtor resolving complex disputes in order to recover the debt. You will also manage cases at various stages of the recovery cycle as well as taking control of specific engagement tasks on cases managed by other officers.

You will also be required to action new client instructions, including recording of case contact details and take agreed actions to attempt to recover the debt, including issuing of standard written correspondence through Visual Files. You will make outbound collections/engagement calls to individuals/companies as well as dealing with inbound calls/inbound engagement via alternative medium e.g., emails, letters, SMS, Webchat etc. You will also be required to highlight and deal with vulnerable customers effectively whilst adhering to industry regulation and guidelines.

Skills, Knowledge and Expertise

You will have experience of working in a debt recovery role

Previous experience of using case management systems

High level of customer engagement and negotiation skills

Legal knowledge (desirable)

Qualifications

Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)

Law Degree (desirable)

Benefits

Profit Share Scheme

We want all our employees to have a share in the success of the firm. This non contractual bonus is paid in June based on the profit from the previous financial year.

Medicash

Once you have passed probation, you will be enrolled into our scheme which provides cashback on a range of health services. In addition, we also offer an Employee Assistance Programme and high street discounts.

Birthday off

If you birthday falls on a working day, you can have that day off as an extra days leave.

Pension

All employees are entitled to join our auto enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.

Death in Service Insurance

All employees will be entitled to 2 x salary. Please ensure you complete your nomination form in your new starter pack.

Annual leave

You will receive an additional days holiday after every two years of service to a total maximum of 30 days.

Legal Fees

After one years service, you will be entitled to a contribution towards legal fees. The rules to this can be found in the staff handbook.

Recruitment Incentive

We offer £500 referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.

Season Ticket Loan

After probation, you are entitled to apply for an interest free advance for a season ticket to use public transport to reach your place of work.

Cycle to Work Scheme

Allows you to make a saving of 25% - 39% on the retail price of a bike.

About Judge & Priestley LLP

We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, weve come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

At Judge & Priestley, we invest in our expertise. We recruit the best people and we are proud to retain them. Our teams have access to the latest resources and the continuing professional development opportunities they need to remain at the forefront of commercial legal practice.

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