Sales and Events Executive - Glasgow, Glasgow City

Sales and Events Executive - Glasgow, Glasgow City

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Sales and Events Executive - Alea Glasgow

LOCATION: Alea Glasgow, however, the jobholder may be called upon to perform duties at any of the company’s other clubs or locations in the surrounding area as required.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues


• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more


• Company Sick Pay


• Company Pension


• Life Assurance


• Refer a friend incentives


• Financial advice services


• Employee health and wellbeing services


• Virtual GP Services


• Season Ticket Loans


• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling


• Cycle to work scheme

MAIN FUNCTIONS OF THE JOB:

To manage and oversee the operation of sales and events. To provide a robust, visible, event operation, ensuring the continued growth and reputation of Alea Glasgow and providing exceptional service which will enhance the customer service experience.

Sales Strategy and Management:

• Develop and implement comprehensive sales strategies to achieve targets.


• Handling sales calls and telephone enquiries and have accurate answers on availability and suitability.


• Conduct market research and analysis to identify new business opportunities and emerging trends.


• Create and execute detailed sales plans, including pricing strategies, promotional activities, and customer engagement initiatives.


• Prepare regular sales reports, forecasts, and budget reviews for senior management.


• To create computerised records of all enquiries, bookings and events.


• Implement CRM systems and processes to maintain accurate customer records and improve client retention.

Business Development

• Build and maintain strong relationships with corporate clients, local agencies, and other key stakeholders to drive business growth.


• Be Proactive in your approach – use your business development black book to bring your existing network into the space.


• Identify and pursue new business opportunities, negotiating contracts and closing sales deals.


• To manage all incoming enquiries related to booking corporate and private events. Be pro-active in sales techniques, up selling and follow up sales leads.


• Collaborate with marketing teams to develop sales collateral and promotional materials.

Event Management

• Work productively with the in-site team to ensure the relationship between ops and sales is strong and delivers excellence, every time.


• Co-ordinate event information from the client and provide effective administrative support from the start to the finish of an event.

REQUIRED SKILLS:

• Good working knowledge of all Microsoft Office packages.


• Proactive, able to work autonomously.


• Outstanding customer service skills.


• Organized with problem-solving and negotiation skills.


• Self-starter with commercial awareness.

WORKING HOURS:

Various shifts, over a minimum of 40 hours per week on a varying rota, which includes weekends with flexibility to provide service and contact at varying times depending upon the needs of the business. Hours worked beyond a normal working week will not be entitled to receive additional pay or time off in lieu with the exception of working on public holidays.

NOTE: In addition to the duties and responsibilities listed, the job holder is required to perform such other duties as may be assigned by management from time to time.

Please Note: You must be aged 18 or above and have the right to work in the UK