Field Technician

As people increasingly move across channels and platforms, Kantar Medias data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the worlds fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Do you have a strong interest in new technology? Have you been active installing into the AV, Satellite or Networking market? If you know your HDMI from your Optical, are comfortable finding your way around a PC/Laptop, looking for a rare chance to join an established team forming part of global operations - and you reside in the M4 corridor area we want to hear from you
We are looking for field technicians; The ideal candidate will have a wide-ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. They will also have a clean, current, driving licence and be flexible on working hours and days as the role requires some evening and weekend shifts.

The technician will also be responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and will be covering a wide area long the M4 corridor from Reading to Bristol.

We would also consider a background in commercial installation and support of video conferencing and multiroom installations.

Responsibilities:

1. Install & Maintain Equipment:Install and maintain Kantar metering equipment in panel homes.
   Train panel members on the correct use of the equipment.
   
2. Remove Equipment:Remove monitoring equipment and software when panel members opt out.
   
3. Technical Support:Troubleshoot and resolve issues with monitoring equipment, escalating when necessary.
   Return faulty equipment, clearly labeled, in a timely manner.
   
4. Customer Interaction:Arrange appointments and provide customer support professionally.
   Ensure courteous, professional service when interacting with panel members.
   
5. Vehicle & Equipment Management:Maintain the company vehicle and store equipment safely.
   
6. Reporting:Report on appointments, visits, and other field activities.
   
7. Compliance with SLAs:Ensure all Service Level Agreements (SLAs) are met within specified timeframes.
   
8. Work Flexibility:Flexible working hours, including weekends.
   

1. Technical Skills:Experience with installing and servicing TV metering equipment.
   Knowledge of A/V routing (HDMI, SCART, Composite video) in home environments.
   Familiarity with home networking, routers, and basic hardware/software installations.
   
2. Autonomy:Ability to work without direct supervision, manage schedules, and meet deadlines.
   
3. Customer Service:Excellent interpersonal and customer care skills to represent Kantar in panel homes.
   
4. Qualifications & Experience:Experience in A/V systems and technology, with possible qualifications in electronics, audio/video, or TV servicing.
   Proficient in installing software on Windows PCs, Macs, iOS, and Android.
   
5. Driving & Documentation:A valid driving license (with no more than 6 points) and willingness to drive across the UK.
   CRB check required.
   

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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