Claranet
Delivery Support Coordinator (12 Month FTC)
Job Location
Woolston, United Kingdom
Job Description
About The Role
The primary responsibilities of the Delivery support team are as follows
* Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco’s, hardware, software and other services providers.
* Supporting Delivery coordinators and Project managers in delivering customer services
* Providing ad-hoc administrative support to the Wider PMO function
Objectives and Key Results
Your responsibilities will be as follows:
Ordering
* Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.
* Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services
* Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.
Project Office Support
* Support Project Managers and Project Coordinators with planning large solution rollouts.
* Validation of data to ensure services can be ordered and delivered on time
* Dealing with customer questions and queries via telephone, email and tickets
About You
Essential
* Exceptional customer facing skills
* Confident, proactive, hardworking and flexible
* The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
* Proven written and oral communication skills including excellent telephone skills
* Ability to work as part of a team, with a flexible approach to work and willingness to learn
* Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
* Substantial experience of providing high level project administrative support or administrative support in an IT services environment
* The ability to work without close supervision in a fast-paced environment with tight deadlines
In addition, the following are highly desirable
* ITIL v3 and Project Management knowledge desirable
* Demonstrable commercial understanding/acumen
* Educated to NVQ level 4, degree/HND or equivalent qualification/experience
Location: Woolston, GB
Posted Date: 11/27/2024
The primary responsibilities of the Delivery support team are as follows
* Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco’s, hardware, software and other services providers.
* Supporting Delivery coordinators and Project managers in delivering customer services
* Providing ad-hoc administrative support to the Wider PMO function
Objectives and Key Results
Your responsibilities will be as follows:
Ordering
* Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.
* Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services
* Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.
Project Office Support
* Support Project Managers and Project Coordinators with planning large solution rollouts.
* Validation of data to ensure services can be ordered and delivered on time
* Dealing with customer questions and queries via telephone, email and tickets
About You
Essential
* Exceptional customer facing skills
* Confident, proactive, hardworking and flexible
* The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
* Proven written and oral communication skills including excellent telephone skills
* Ability to work as part of a team, with a flexible approach to work and willingness to learn
* Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
* Substantial experience of providing high level project administrative support or administrative support in an IT services environment
* The ability to work without close supervision in a fast-paced environment with tight deadlines
In addition, the following are highly desirable
* ITIL v3 and Project Management knowledge desirable
* Demonstrable commercial understanding/acumen
* Educated to NVQ level 4, degree/HND or equivalent qualification/experience
Location: Woolston, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Claranet |
|---|