Field Service Engineer

Field Service Engineers - South East, South West, Scotland

Responsible for the commissioning, service and maintenance of a range of waste incineration, human cremation, and pet cremation equipment. Installations can range from a simple, small scale incineration unit featuring diesel fueled package burners and relay logic control panel, to large scale fully automated systems utilising natural gas fueled burners, a range of electro-mechanical components, hydraulics, pneumatics, and PLC based control systems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Carry out commissioning of equipment including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT) and operator training.
• Carry out routine servicing and preventative maintenance activities as defined by the equipment O&M manuals.
• Respond to emergency callouts to fault find and carry out reactive maintenance activities to bring the installation back to full operation efficiently.
• Carry out upgrade works as required to ensure installations remain in full operational condition and in line with current technology/legislation etc.
• Liaise with stores department to ensure all equipment required for each particular job is available for the scheduled visit.
• Complete all necessary documentation associated with service activities including but not limited to Risk Assessments, Method Statements, Permits to Work.
• Liaising with customers regarding complaints and ongoing issues, and raising associated non conformances, engineering change requests and improvement opportunities
• Assist with the generation, and ongoing development of departmental documentation such as service sheets, site spares lists etc. in line with the companies policy of continuous improvement.
• Ensure that all clients are actively informed of work progression, as required, communicate with clients to build relationships and ensure a quality of customer service
• Complete all documentation required to evidence the visit and liaise with Service Management to ensure that clients are appropriately charged for work undertaken including processing of expenses in a timely manner
• Ensure that company vehicle, tools and van stock are maintained as required
• Promote the sales of maintenance agreements, spares, upgrades and consumables
• Look for new sales opportunities and liaise with wider business to ensure we are positioned correctly to exploit such opportunities
• Due to the nature of some of the projects the applicant must have a flexible approach to work requirements and hours of work
• Additional duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Key Skills and Qualifications

• Ideally qualified to C&G, ONC, or HNC level
• Minimum 5 years experience of field service covering similar equipment. (The three key disciplines being electrical, mechanical and combustion engineering.)
• Gas Safe qualification a preference
• Electrical 18th Edition a preference
• Strong problem-solving ability
• strong interpersonal and organisational skills, able to communicate effectively via telephone or computer, so computer literacy is a vital asset.
• Fluent in English to a very high standard and possess strong communication skills, as liaison with clients and colleagues is a large focus within the job.
• Additional languages advantageous but not essential
• Experience in an ISO9001 compliant environment or equivalent an advantage
• CSCS card advantageous as is knowledge of H&S regulations.
• Valid UK driving license

NOTE

This is a field based role in a company with installations across the globe. The applicant therefore needs to be comfortable with the level of field-based work and have a full clean driving license. Predominantly travel will cover the United Kingdom with potentially some overseas travel required.

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