CPI Selection
Customer Service Representative
Job Location
Ford, United Kingdom
Job Description
Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ?
Job Title: Customer Service Representative
Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home
Salary: £22,500 per annum depending on experience
Start date 25th November
9-5pm - 10am-6pm Monday - Friday
1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week
The Business:
Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
The Role
To respond appropriately to all customer enquiries
Main Responsibilities & Duties:
• Answer all Customer and Claims incoming calls efficiently, professionally and at all times
• Outbound calling including; breeders, requesting information for claims
• Discussing with customers policy cancellations, Claims decisions , payment collection
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
• Deal and attempt to resolve customer complaint
Key Skills & Attributes:
• Effective questioning and listening skills.
• Good organisational and interpersonal skills.
• Ability to work under pressure and to tight deadlines.
• Computer literate (MS Office) with keyboard skills.
• Precise comprehension and ability to communicate clearly in both verbal and written form.
• Ability to work to agreed performance targets.
• Ability to work independently and as part of a tea
Additional benefits:
- 2 days additional annual leave after 2 years’ service
- Simply Health Level 1 cover (eye test cover, dental and medical - annual contributions)
- Enhanced Maternity and Paternity Pay after 1 years’ service
- Employee Forum
- Wellbeing events
- Summer BBQ & Christmas Party
- Free cans of drinks, breakfast essentials and snacks provided in the office
- Employee Assistance Support
-Free tickets to horse and dog events
-Long service Awards
To apply please contact Kylie Ross (phone number removed) or email
Location: Ford, GB
Posted Date: 11/27/2024
Job Title: Customer Service Representative
Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home
Salary: £22,500 per annum depending on experience
Start date 25th November
9-5pm - 10am-6pm Monday - Friday
1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week
The Business:
Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
The Role
To respond appropriately to all customer enquiries
Main Responsibilities & Duties:
• Answer all Customer and Claims incoming calls efficiently, professionally and at all times
• Outbound calling including; breeders, requesting information for claims
• Discussing with customers policy cancellations, Claims decisions , payment collection
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
• Deal and attempt to resolve customer complaint
Key Skills & Attributes:
• Effective questioning and listening skills.
• Good organisational and interpersonal skills.
• Ability to work under pressure and to tight deadlines.
• Computer literate (MS Office) with keyboard skills.
• Precise comprehension and ability to communicate clearly in both verbal and written form.
• Ability to work to agreed performance targets.
• Ability to work independently and as part of a tea
Additional benefits:
- 2 days additional annual leave after 2 years’ service
- Simply Health Level 1 cover (eye test cover, dental and medical - annual contributions)
- Enhanced Maternity and Paternity Pay after 1 years’ service
- Employee Forum
- Wellbeing events
- Summer BBQ & Christmas Party
- Free cans of drinks, breakfast essentials and snacks provided in the office
- Employee Assistance Support
-Free tickets to horse and dog events
-Long service Awards
To apply please contact Kylie Ross (phone number removed) or email
Location: Ford, GB
Posted Date: 11/27/2024
Contact Information
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