Perigon Associates
Service Coordinator
Job Location
Fieldhead Business Centre, United Kingdom
Job Description
Job Title: Service Co-ordinator
Location: Bradford
Job Type: Full Time, Permanent
Salary: Negotiable, depending on experience
Job Overview
The Service Co-ordinator will be responsible for the day-to-day management of the field service team, ensuring efficient handling of both reactive and planned callouts. You will work closely with other co-ordinators to deliver exceptional service levels to customers. Reporting to the Head of Service, this role will require effective communication, coordination, and problem-solving skills to ensure all service requirements are met.
Key Responsibilities
* Manage Workloads: Oversee reactive, planned, and commissioning workloads for the field service team.
* Customer Enquiries: Handle inbound and outbound customer inquiries, ensuring that customer expectations are managed and addressed in a timely manner.
* General Administration: Provide general departmental administration support, including processing engineer timesheets and issuing RAMs (Risk Assessment Method Statements).
* Warranty Processing: Handle warranty processing and collaborate with other departments to support warranty-related tasks.
* Engineer Scheduling: Review and manage engineer schedules, work reports, and parts requirements. Provide quotations and schedule follow-up visits as necessary.
* Customer Communication: Proactively advise customers on routine maintenance requirements and follow up on outstanding issues. Deal with customer complaints and escalate issues when necessary.
* Internal and External Reporting: Compile and present reports for both internal teams and external customers.
* Liaise with Suppliers and Warehouse: Coordinate with suppliers, internal spares teams, and the warehouse to ensure parts are delivered ahead of scheduled engineer visits.
Key Requirements
* Organised & Hardworking: Ability to manage multiple tasks effectively in a dynamic environment.
* Team Player: Works well within a team and can adapt to change efficiently.
* Communication Skills: Strong communication skills, with experience in customer service (face-to-face or over the phone), ideally in a fast-paced environment.
* Computer Literate: Proficient in Microsoft 365 packages and able to quickly learn new software systems.
* Experience: Previous experience in customer service, ideally in an engineering environment, is advantageous but not essential.
Package
* Salary negotiable depending on experience
Location: Fieldhead Business Centre, GB
Posted Date: 11/27/2024
Location: Bradford
Job Type: Full Time, Permanent
Salary: Negotiable, depending on experience
Job Overview
The Service Co-ordinator will be responsible for the day-to-day management of the field service team, ensuring efficient handling of both reactive and planned callouts. You will work closely with other co-ordinators to deliver exceptional service levels to customers. Reporting to the Head of Service, this role will require effective communication, coordination, and problem-solving skills to ensure all service requirements are met.
Key Responsibilities
* Manage Workloads: Oversee reactive, planned, and commissioning workloads for the field service team.
* Customer Enquiries: Handle inbound and outbound customer inquiries, ensuring that customer expectations are managed and addressed in a timely manner.
* General Administration: Provide general departmental administration support, including processing engineer timesheets and issuing RAMs (Risk Assessment Method Statements).
* Warranty Processing: Handle warranty processing and collaborate with other departments to support warranty-related tasks.
* Engineer Scheduling: Review and manage engineer schedules, work reports, and parts requirements. Provide quotations and schedule follow-up visits as necessary.
* Customer Communication: Proactively advise customers on routine maintenance requirements and follow up on outstanding issues. Deal with customer complaints and escalate issues when necessary.
* Internal and External Reporting: Compile and present reports for both internal teams and external customers.
* Liaise with Suppliers and Warehouse: Coordinate with suppliers, internal spares teams, and the warehouse to ensure parts are delivered ahead of scheduled engineer visits.
Key Requirements
* Organised & Hardworking: Ability to manage multiple tasks effectively in a dynamic environment.
* Team Player: Works well within a team and can adapt to change efficiently.
* Communication Skills: Strong communication skills, with experience in customer service (face-to-face or over the phone), ideally in a fast-paced environment.
* Computer Literate: Proficient in Microsoft 365 packages and able to quickly learn new software systems.
* Experience: Previous experience in customer service, ideally in an engineering environment, is advantageous but not essential.
Package
* Salary negotiable depending on experience
Location: Fieldhead Business Centre, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Perigon Associates |
|---|