Leisure Operations Manager

About the Role:

Are you passionate about delivering exceptional guest experiences in a fast-paced, exciting environment? Alton Towers Resort is looking for a dynamic and experienced Leisure Operations Manager to oversee our leisure facilities, including the Waterpark and Golf.

Our Alton Towers Waterpark covers 40,000sq ft. from heart-pounding, high speed water slides to interactive play areas and lazy rivers for the whole family to enjoy, spanning both indoors and outdoors. Whilst at our Extraordinary Golf, guests can putt their way around two wacky 9-hole golf courses, featuring past miniature versions of our most famous rides and attractions.

This is an exciting opportunity to lead, innovate, and ensure that our guests have unforgettable experiences, while upholding the highest standards of health and safety.

As a key leader at Alton Towers Resort, you'll be responsible for managing day-to-day operations, delivering exceptional guest experiences, and ensuring your teams are motivated and supported to achieve their best. If you have a passion for leisure operations and a strong track record in customer service and compliance, this role is for you!

Key Responsibilities:

• Operational Management: Ensure smooth day-to-day running of all leisure facilities, maintaining high standards of service and guest satisfaction. Lead the training of your team, address guest feedback, and taking on Hotel Duty Manager shifts on a rota basis.


• Guest Experience: Exceed guest expectations by continually improving customer engagement and ensuring all feedback is acted upon efficiently.


• Team Leadership: Motivate, manage, and develop your team, promoting a fun and professional environment that aligns with our values. Lead regular team meetings, ensuring all colleagues are working towards set objectives.


• Health and Safety: Ensure full compliance with Health and Safety legislation by conducting risk assessments, monitoring safety measures, and auditing the facilities regularly.


• Financial Management: Manage department budgets, monitor revenue and expenses, and lead cost-saving initiatives. Oversee capital projects and ensure profitability is maximised.


• Facility Maintenance: Ensure all equipment and facilities are properly maintained and liaise with maintenance teams for any necessary repairs or improvements.

Qualifications & Experience:

• National Pool Lifeguard Qualification (NPLQ)


• Trainer Assessor Qualification for the NPLQ


• Pool Plant Operator Qualification


• Swimming Pool Technical Operator Qualification (SPTO)


• National Pool Manager Qualification (NMPQ)


• Experience in writing and updating Risk Assessments


• Strong leadership skills with the ability to motivate, organise, and manage teams


• Excellent communication and interpersonal skills


• Experience working with cross-functional teams and stakeholders


• Highly organised with strong time management and prioritisation skills

Why Work for Us?

At Alton Towers Resort, we believe in creating magical experiences for our guests and our employees. As Leisure Operations Manager, you will play a pivotal role in ensuring the smooth operation of our renowned leisure facilities. If you are a self-motivated leader with a passion for the leisure industry, we would love to hear from you!

Benefits:

• 33 days holiday (including bank holidays)


• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!


• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service


• Company bonus


• Private pension scheme


• 40% discount online off LEGO


• 25% discount in our on-site retail shops and restaurants


• Ongoing training and development opportunities


• Plus, many more…

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!



Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.