Informatics Technical Specialist

Role Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. Qualifications − Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines − 24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications. Special Skills & Knowledge − Sound understanding of diagnostics laboratory workflows and related technologies − Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories − Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable − Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently − Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies − Strong verbal and written communication skills with excellent customer facing capabilities − Attention to detail and a concern for quality − Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way Key Accountabilities − Become a trusted advisor to customers − Identify customer needs, propose solutions, and resolve problems − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service − Execute project work plans with a focus on timely completion & risk mitigation − Track and report on assigned project aspects on a regular basis − Configure and integrate products to customer specifications; deliver training − Provide customer support assistance, as needed − Revise and keep up to date, all project documents and systems of record − Participate in team and customer meetings effectively J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 11/28/2024