Senior Luxury Sales Associate

An exciting opportunity has arisen for a SeniorLuxury Sales Associate, to join one of the worlds leading specialist audio brands, KEF. The role is based in our new London experience centre and offers exciting opportunities to develop and influence future activities.
As part of the KEF Music Gallery, you will a key leading figure in our new brand experience centre. Working in a unique luxury experiential retail sales store, you will be a key contributor to its success and growth. You will be the ultimate host, ensuring the right standards of service excellence for every customer interaction. Working for a leading high-end audio lifestyle brand, you will be comfortable selling premium and luxury products to a range of clientele in a non-traditional store environment. A key part of your remit will be to train and educate your colleagues and business partners in customer relations and sales excellence, and embed this in the store as a long-standing destination retail space.
With experience in luxury retail from a sales and operational perspective, the ideal candidate will be looking for an opportunity to bring their entrepreneurial vision and ideas to a new creative initiative, resulting in real commercial outcomes.
Responsibilities include:

• Build client and customer rapport through in store activations and service level, and own VIP network
• Analysing sales figures to maximise profits and drive in store results and sales opportunities
• Build training for colleagues and business partners to learn from your expertise
• Interpret trends to facilitate future in store activities and events, with a brand-led but strong commercial focus
• Assist with and follow in store brand guidelines and display requirements
• Offer feedback and input on how to improve flow and retail opportunity within the store environment
• Developing in-depth product knowledge to advise customers and answer any queries they might have
• Provide personalised shopping experiences by recommending items based on customers preferences and needs
• Act as the ultimate host to all who attend the experience centre; get to know the regulars and repeat customers or clients
• Support Store manager on the day to day operations of the establishment including deputising for the manager when away or off shopfloor
• Maintain the highest standards for overall store presentation
• Ensure best customer services and brand experience to customers to achieve high customers satisfaction
• KPI / goals oriented to achieve sales targets. while upholding high-quality standards.
• Ensure luxury after-sales service to customers in-store
• Attend to customer complaints when necessary
• Lead by example to the team to acquire, build and maintain key customers ? Implement activities to drive customer repeat visit and build customer loyalty
• Help to coordinate and suggest in-store events with the Marketing team

You will have:

• Minimum of 2 years of relevant experience in retail sales for a luxury brand within consumer electronics or homeware, fashion, watches, perfume, or other.
• Enthusiastic knowledge of Audio
• Experience of client relations and usage of CRM to capture and store information securely
• Able to translate commercial aspirations into relevant retail strategy that feels aligned to brand vision
• Strong understanding of retail operations
• Proven track record of achieving sales targets in a premium environment
• Strategic and innovative thinker with a strong commercial acumen
• Good project and stakeholder management skills
• Experience of diverse cultures, and working with teams and/or companies outside of the UK
• A positive working attitude, good team-player, dedicated, and able to work independently
• Enthusiastic, self-confident, well presented and self-motivated
• Passion for learning and continuous development of oneself is a must for this role
• Excellent communication, interpersonal and organizational skills with people from different cultures
• Good command of spoken and written English
• Good people and time managements skills including organising and managing rotas

We offer a competitive salary, bonus, company pension scheme, and career development opportunities

KEFis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Personal data collected will be treated as strictly confidential and used for recruitment purposes only.

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Location: Oxford Circus, GB

Posted Date: 11/28/2024