Emergency Duty Service Advisor – Out of Hours Service

Emergency Duty Service Advisor – Out of Hours Service

Permanent, Part Time

£23,344 to £26,530 per annum (full time equivalent)

Location: Chelmsford

Working Style: Fixed-base worker

Please note this is a part time position working 28 hours
per week, including evenings, weekends, and bank holidays on a rota basis. The
successful applicant will be required to complete all shifts at our office
location in Chelmsford and we are unable to offer remote working for this
position.

Typical shift times are as follows: Monday – Thursday
17:00 – 00:30, Friday 16:00 – 00:00, all workers are required to complete one
overnight biweekly 00:00 – 07:00 and Weekend shifts vary but will be between 07:00 and 00:00. Rota can be provided upon request. Shift patterns can be
explained at interview.

The pro rata salary for this role will be £17,666 to
£20,077 per annum. You will receive 15% Out of Hours allowance in addition to
your salary.

Applications submitted without a personal statement
completed will be closed.

The Opportunity

Come and join our very supportive, Emergency Duty Service (EDS) who have an
extremely important role to play within Adult and Children's Social Care for
Essex.

EDS provide a prompt and efficient response to service users within Adult
and Children's services, carers, agencies, medical care and professionals,
giving information advice, and, where appropriate, extending a package of
care.

We currently have a part time vacancy (28 hours) based at our offices in
Chelmsford, there is no home working available but plenty of free parking
onsite.

Accountabilities

• 
  Responsible for using specialist knowledge and judgement on Adult,
  Child, and Mental Health services available in order to respond to
  enquiries and requests with appropriate information and advice.
  


• 
  Responsible for identifying and responding to urgent or critical
  situations by passing referrals to the EDS Social Workers in order
  to ensure appropriate escalation and management of situations.
  


• 
  Responsible for providing accurate and up-to-date information and
  advice to callers on Social Care policies and services, including
  eligibility criteria, and services provided by other statutory,
  private, and voluntary agencies.
  


• 
  Responsible for ensuring that all information is recorded quickly
  and accurately and is entered onto the appropriate database in
  order to ensure records are properly maintained.
  


• 
  Responsible for ensuring that all information recorded complies
  with data recording legislation and guidance.
  


• 
  Responsible for capturing data required for performance indicators
  in the correct format or style in order for it to be transcribed
  on the appropriate system.
  


• 
  Work collaboratively with colleagues in order to support the
  sharing of knowledge and new information.
  


• 
  Work collaboratively as a representative of Social Care Direct on
  project and consultation groups in order to ensure knowledge and
  information is shared with colleagues.
  


• 
  Specific individual and shared targets and objectives are defined
  annually within the performance management framework.
  

The Experience You Will Bring

• 
  Educated to GCSE level or equivalent by experience.
  


• 
  Customer service experience including answering a high volume of
  calls.
  


• 
  Excellent typing and office-based skills.
  


• 
  Experience of working under pressure in a busy office environment.
  


• 
  A working knowledge of standard ICT software and systems, in
  particular MS Word and Excel.
  


• 
  Experience of using own initiative to progress work.
  


• 
  Excellent interpersonal skills with the ability to deal with
  challenging people in a sensitive manner.
  


• 
  Full training for this role will be given.
  

To read more about us please visit:

Children & Families

Please take a look at our
‘No Magic’ Children & Families video

Why Essex?

Essex County Council has a location to be proud
of. Our 1,300 square miles stretch from Constable Country to the Thames
Estuary, from the dynamic M11 corridor to the traditional seaside resorts
of Clacton and Walton. England’s oldest town, Colchester, and two of its
newest – Basildon and Harlow – are right here. Along with the City of
Chelmsford, the county town, they form our major population centres. It
means real choice and makes Essex the ideal place for your career. Read
more about us.

Essex County Council is proud to be a Disability Confident Leader. We’re
committed to interview all disabled applicants who choose to apply under
our Job Interview Scheme if they meet the minimum requirements of the job.
Please speak to our Recruiters if you require any reasonable adjustments
during the process.

We’re also committed to interview all veterans and care leavers, who meet
the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role
require a DBS check you will be required to register with the DBS update
service. The DBS update service ensures all registered DBS certificates
are kept up to date and allows authorised parties to view the status of
your certificate. This is an annual subscription, and you will be
responsible for ensuring this is maintained. For further information on
the DBS update service please go to

https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the
welfare of children and vulnerable adults and expects all employees and
volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities,
blogs, news, events and industry related news at Essex County Council,
please join

The Essex Talent Community

If you have queries on this role or require anything further, please email
resourcing.team@essex.gov.uk

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