Systems Support Engineer

Responsible for efficient, continuous, and reliable core infrastructure services and end user support. This Engineer works closely with the Director of O&I and peer IT operations technicians, to maintain the organisations diverse technology platforms and end user support programs.

Client Details

Our client is a Financial Services Organisation

Description

Responsible for efficient, continuous, and reliable core infrastructure services and end user support. This Engineer works closely with the Director of O&I and peer IT operations technicians, to maintain the organisations diverse technology platforms and end user support programs.

Key Responsibilities are:

• A primary contact for London, Brussels & Asia staff for technical support, infrastructure and service issues
• Expertise in managing and maintaining workstations, servers, and support systems globally
• Maintaining backups and disaster recovery processes as needed
• Monitor system performance, implementing adjustments to enhance efficiency and uptime
• Maintain and create user guides and technical documents to streamline processes

Profile

The successful candidate will display the following:

• Skilled in installing, configuring, and troubleshooting Linux and Windows Server with Active Directory in virtualized production environments.
• Strong expertise in Azure AD and Intune, including managing hybrid on-premises AD integrated with Azure AD.
• Proficient with virtualization platforms such as VMware, Hyper-V, and VirtualBox.
• Experience of working with the Microsoft technology stack
• A technical background in supporting Windows Servers, Hyper-V and networking
• Hands-on experience with monitoring systems (Ideally PRTG)

Competency Requirements:

• Provide excellent customer service by addressing client concerns promptly and courteously
• Ability to work independently and as part of a team
• Must have exceptional time management skills
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
• Strong written and verbal communication skills

Job Offer

This role is offering a very competitive package for the ideal candidate.

3 days on site are required in Central London

3 stage interview process

Role Benefits:

• Pension - 10% non-contributory
• Life insurance / Income Protection
• Discretionary bonus up to 10%
• Optional private medical cover
• 25 days annual leave