Customer Service & Shipping Coordinator

Are you experienced in logistics and import administration? Do you thrive in a dynamic environment where customer service and logistics intersect? We are recruiting for a Customer Service & Shipping Coordinator to join a friendly and collaborative team in Barnsley. Youll be part of a leading company in the manufacturing sector, working closely with the Operations Manager to ensure smooth import and transport processes.

Key Responsibilities:

• Manage import administration, ensuring compliance with Incoterms and customs procedures
• Organise domestic and European transport logistics, ensuring timely and cost-efficient deliveries
• Enter sales orders, set up new customer accounts, and manage credit limits and processes
• Provide exceptional customer service by answering calls and addressing client inquiries
• Collaborate with the customer service team, each focusing on specific areas of expertise

Skills & Experience:

• Previous shipping/import/exportexperience is essential
• Customer service experience, ideally in a manufacturing environment
• GCSEs in 5 subjects, including English & Maths
• Knowledge of freight, shipping, export documentation, and current Incoterms
• Proficiency in Excel, Microsoft Word, PowerPoint
• Strong written and verbal communication skills to liaise with internal teams and external clients

What We Offer:

• Salary £25-28k DOE
• Annual pay reviews
• 25 days holiday + 8 bank holidays + Christmas shutdown
• Holidays increase after 5 years of service
• Free onsite parking
• Company events, lunches, and team-building activities
• Comprehensive training to help you excel in your role
• Monday-Friday working hours (9am-5pm or 8am-4pm on a rota basis)
• Onsite canteen with tea/coffee facilities

This is a great opportunity for someone from a logistics background to develop their career in a stable, supportive, and growth-oriented environment.

Apply today to join a leading manufacturing company in Barnsley!

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