Membership Manager - West London - Up to £38,000

COREcruitment is working with a hospitality members company with several sites across the UK including West London. They are looking for a Members Manager to join their team in London! This is a great opportunity to join a growing company. You must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn't mind getting their hands dirty if necessary!

Your role is to be the glue to keep our community together and to help the members, giving them everything they need to run their businesses smoothly!

Key responsibilities:

Sales & revenue

• Be responsible for driving income in your space to achieve your budgets. You'll own membership enquiries that come to your space, as well as pro-active sales opportunities to increase interest.
• Build to 100% building occupancy by conducting great tours and effectively selling the space.
• Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
• Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
• Manage contracts and invoices relating to new and existing members.

Space operations

• Onboard new members effectively, getting them off to a great start.
• Manage the overheads in your space to achieve your budgets.
• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
• Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!
• Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community – internally & externally.

• Build meaningful connections for our members through events, personal introductions, and networking.
• Check in regularly with members to understand their pain points, what's working, and how we can continue to improve.
• Develop presence with the wider local community: we want you to be an ambassador for what we do and what we believe in!
• Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
• Update and complete membership records as appropriate to ensure information is accurate and current.

Be part of our growth strategy

• Help grow through your entrepreneurial approach to running a great business.
• Be a key part of our mission to become the UK's favourite coworking provider.

About you

• You'll have sales experience; and a successful track record of prospecting, developing, and closing clients.
• You'll have demonstrated customer service experience – proven ability to add value to your customers.
• You'll understand business operations, and ideally have experience operating a business unit or department.
• You'll have an entrepreneur spirit and be excited to run your own business.

Do you have experience within:

• You have previous experience managing a small team.
• You can demonstrate successful project management experience.
• You are used to commercial responsibilities, having owned a P&L.

Benefits:

• A supporting & friendly team of hard-working people
• 25 days holiday per year excl. Bank Holidays (additional day per year in the business up to 30 days)
• £75/month towards your mental & physical wellbeing
• Team joy budget to be spent together with the team.
• Unlimited coaching sessions per month through More Happi our coaching partner
• Optional therapy available via Self Space our mental health partner
• 4 paid charity days per year – we've teamed up with Matchable to make this more accessible.
• Quarterly team socials
• Discounts with brilliant local businesses

If you are keen to discuss the details further, please send your CV to

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.

We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website or call us on for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.
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