Customer Support Specialist

Customer Support Specialist

Who we are?

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Customer Support Specialist, youll foster strong connections with candidates through daily interactions, providing expert guidance to help them navigate our background screening process. By offering exceptional support via live chat, phone, and email and utilising your excellent communication, problem-solving skills, and proactive approach - you'll play a vital role in making the world a safer, more honest place.

About the role:

• Guide candidates seamlessly through the online screening process with clear and concise support
• Build strong working relationships with candidates, ensuring the accurate exchange of information
• Deliver support through various channels, including phone, email, live chat, and Teams
• Proactively identify opportunities for improvement, address challenges, and enhance processes
• Understand customer needs and deliver tailored solutions that drive satisfaction
  

The must haves:

• Proven experience in a fast-paced, customer-facing role
• Exceptional verbal and written communication abilities
• Proficient typing and data entry skills, with knowledge of MS Office tools

The nice tohaves:

• Knowledge of an additional European language is advantageous for supporting a global candidate base
• A genuine interest in the HR industry

Wed also love you to:

Ensure that the company values are reflected in your own work and behaviour:

Put People First,Own It,Be Curious,Succeed Together,Delight Your Customer

Whats in it for you:

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities health, time, finances, and community, we dont have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!

Sound Exciting?

Please apply directly through the link attached and our recruitment team will be in touch.

** All our employees will be required to undergo background screening to BS7858 standards. **

Be Yourself: Were building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.

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