General Manager - Regent Street, London

General Manager - Regent Street, London

San Carlo Regent Street are hiring an General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

Colleague Benefits:

• You will be joining, one of the world's leading family-owned companies - which means global opportunities


• Delicious, healthy Meals whilst on duty - all free


• 30% discount in our restaurants, for you and your friends & family


• Gym discount scheme


• Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.


• Support in training and continuing Professional development


• Online development training with our San Carlo App 'lacademia'


• Wagestream - giving you flexibility to access, track, build and better manage your pay.


• Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.


• Free confidential counselling sessions to help with you and your families wellbeing


• Free online health portal - giving you resources at your fingertips to help you reach your goals.


• Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.


• Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person!

Key Responsibilities:

• Responsible for the increase in revenue and profitability within your restaurant.


• Ensure Manager Controller Profit is in line with the company financial targets.


• Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.


• Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.


• Accountable and responsible for high customer feedback scores on all platforms


• Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team.


• Managing team rotas, holidays and absences.


• Ensure compliance with internal company policies and industry regulations.


• Accountable for cash handling and governance of closing down procedures.


• Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.


• Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.

Required Qualifications & Experience:

• 5 year's experience in a similar role


• Team management experience


• Excellent communication skills


• Meticulous attention to detail, highly organised and capable of handling multiple tasks


• A proactive self-starter who can work independently with good judgement and minimal direction