Customer Support Consultant

Customer Service Agents Required

Ascent are excited to announce anin-person recruitment event and assessment centre at our offices in Manchester City CentreonMonday 16th Decemberwherewell be looking for a number of new Customer Service Agents to join our team!

The aim of the event is to give you an honest view of a how a day as a Customer Service Agent is, it will give you a chance to get a feel for what youll be doing and speak with our current employees to hear what they enjoy most as we want you to be sure this role is the right one for you and that youll gain real job satisfaction and love what you do.

What the day will look like for you:

• Welcome Meeting Understand more about Ascent and what we do.
• Ice Breaker Let us know more about you as an individual.
• Individual Interviews Interview with a member of the contact centre team.
• Group Exercises Interact with others, be a team player.

A bit about us:

At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by identifying talent and supporting them to become part of the Ascent team.

Be Part of our team:

Customer Experience is at the heart of everything that we do. As a team we assess individuals circumstances, supporting our customer to overcome problems which have led to customers account being in arrears.

The role of a Customer Support Consultant requires you build a rapport with each customer; ensuring customers' queries are resolved at the first point of contact.

What will your day look like?

• Make inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments
• To record all customer contact accurately on the collections system
• Treat all customers fairly, professionally and at within legislation and codes of practice
• Deal with general account enquiries and take routine payments from customers
• Update account information (address / contact details, bank details and payment method)
• Liaise with other departments on behalf of customers to resolve problems

A few things about our Customer Support Consultant roles:

• Youve got strong communication and listening skills, including a friendly telephone manner
• Demonstrate resilience when having challenging conversations
• You really care about the customer and what to support them to solve their problems quickly
• Youre PC literate and know how to use Word, Excel and Outlook
• Experience within a contact centre is desirable but not essential as we will provide you with training

We offer several benefits that cover lifestyle, colleague recognition, health & wellbeing and finances. Some of these amazing benefits include:

• Competitive salary of £24,200 per year.
• Our discretionary bonus scheme that recognises individual and team performance across the business.
• Employee referral bonus scheme (£1000)
• Competitive pension scheme.
• Discounted gym membership with some of our healthcare providers.
• Health cash plan that allows you claim cash back on everyday treatments.
• 22 days holiday (this increases with length of service) plus a buy back holiday scheme.
• Discounts and savings on products & services to support your day-to-day living.
• Life assurance cover.
• Professional membership subscriptions.
• 24/7 digital GP service with our healthcare provider.

How to apply:

Follow our simple application process by clicking the APPLY button!

Your application will be screened by a member of our recruitment team. If your application is successful, youll receive a call inviting you to the event and will be provided with all relevant information for the day including office address, how to prepare and what to expect!

Start Date for this role will be 20th January 2025

As part of the Ascent on-boarding process all successful applicants are required to complete the groups employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

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