Chubb Fire & Security Limited
Contract Administrator
Job Location
Guide, United Kingdom
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Chubb Community Care has an opportunity for a Contracts Administrator to join our team based in Blackburn (BB1 2PR) on a full time, permanent basis. Where you will support the team with sales administration / order processing and customer service-related tasks.
About Us, Our Culture & What We Can Offer You
Chubb is one of the leading providers of medical alert devices and monitoring services in the UK known as 'Chubb Community Care', Medical Alert, also known as Personal Emergency Response System (PERS) or Telecare System, allows you to call for help in an emergency by pushing a button. The technology is designed to protect some of the most vulnerable in our society; for families, it helps your loved ones maintain their safety and independence in the comfort of their home.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £23,400 per annum
What You'll Be Doing As An Contracts Administrator
The main goal of this role is to deliver outstanding administration support to our Telecare business. Ensuring orders are processed to ensure business contract KPI targets are attained. You will also provide telephone customer support.
WORKING HOURS: 37.5 hours per week | Monday to Friday 9.00am - 5.00pm
You will be highly process orientated, ideally with a background within Administration or Sales Administration, coupled with a strong focus on delivering excellent service to our customers by telephone
Chubb - A Place Where You Can Lead Your Career!
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Location: Guide, GB
Posted Date: 11/28/2024
Chubb Community Care has an opportunity for a Contracts Administrator to join our team based in Blackburn (BB1 2PR) on a full time, permanent basis. Where you will support the team with sales administration / order processing and customer service-related tasks.
About Us, Our Culture & What We Can Offer You
Chubb is one of the leading providers of medical alert devices and monitoring services in the UK known as 'Chubb Community Care', Medical Alert, also known as Personal Emergency Response System (PERS) or Telecare System, allows you to call for help in an emergency by pushing a button. The technology is designed to protect some of the most vulnerable in our society; for families, it helps your loved ones maintain their safety and independence in the comfort of their home.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £23,400 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You'll Be Doing As An Contracts Administrator
The main goal of this role is to deliver outstanding administration support to our Telecare business. Ensuring orders are processed to ensure business contract KPI targets are attained. You will also provide telephone customer support.
- Process orders, referral forms and cancellation requests
- Handle customer enquiries and complaints via email or telephone
- Maintain customer records by updating account information via trackers.
- Management & resolution of dispute queries
- Maintenance of contract spreadsheets
- Flexible to undertake other tasks as required
WORKING HOURS: 37.5 hours per week | Monday to Friday 9.00am - 5.00pm
You will be highly process orientated, ideally with a background within Administration or Sales Administration, coupled with a strong focus on delivering excellent service to our customers by telephone
- Be comfortable using and adapting to inhouse platforms (we use JDE)
- Strong background within Sales Administration or Contract Administration
- Highly organised and can prioritise workloads effectively
- Excellent communication skills, both written and verbal
- Excellent customer service skills
Chubb - A Place Where You Can Lead Your Career!
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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Location: Guide, GB
Posted Date: 11/28/2024
Contact Information
| Contact | Human Resources Chubb Fire & Security Limited |
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