Service Desk Team Leader

Here at PH Water & Air Technologies were looking for a Service Desk Team Lead to join our team based in Farnborough. Ideally the candidate will have experience in the same or similar role, although specific training will be provided. The role will be fully office based in our head office in Farnborough.

What we offer:

Were looking to offer a salary of £30,000 - £34,000 for this role and are open to candidates of various levels. In addition, we offer a company pension and healthcare, accrued hours scheme, financial loyalty bonus and working hours 8am-5pm

Key areas of responsibility:

Manage the whole of the service desk team. Identify any training requirements that the service desk team require and work with the service delivery manager to provide this internally or externally.

Ensure that the Service Desk team plan and book in work for all Engineers while ensuring that completed engineers jobs are quality checked and passed to be invoiced.

Support the service delivery managers and operations managers as and when necessary.

Provide support and guidance to the service desk team to ensure that they are following service delivery procedures.

Experience required for the role:

You will be able to listen and communicate professionally, personably, and effectively with strong attention to detail and strong problem-solving skills.

You will possess a strong work ethic with excellent time management skills and levels of organisation

Experience is customer service and managing a team

If you think you dont possess the skills above but have been in an office management role before please dont hesitate to apply

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

PH Water & Air Technologiesis proud to be part of Compliance Group, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on electrical, fire, and water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.

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