Coffee Field Service Engineer

Service Engineer - Coffee Machines

Location: London

Salary: £40,000 - £45,000 per year (OTE £45,000 - £50,000 with bonuses and benefits)

Job Type: Permanent, Full-time

About Us: Our client, is the UK's leading independent coffee machine aftercare company, providing national coverage. They maintain all types of coffee equipment, including bulk brew, bean-to-cup, and traditional machines. As a family-run business with a friendly and transparent ethos, they offer great long-term career prospects and real progression opportunities.

Role and Responsibilities:

• Install, commission, and set up coffee equipment, delivering an excellent and unique customer experience.
• Perform planned preventative maintenance on a broad range of equipment.
• Carry out reactive breakdown and repair calls, aiming for a first-time fix on all equipment.
• Deliver exceptional customer service through communication and operator training (e.g., operation and cleaning of coffee equipment).
• Manage spare parts stock holding in the company van.
• Complete all necessary job cards and supporting documents.
• Support colleagues and engage proactively with all areas of the business.
• Work on a rota of 1 in 4 weekends (Saturday only), with optional Sunday working for an additional rate of £250.

Requirements:

• Strong electro-mechanical knowledge.
• Professional demeanor and drive to represent the business positively.
• Relevant industry experience with coffee equipment (essential).
• Self-motivated and flexible approach to travel.
• Customer-focused and a team player.
• Valid driving licence.
• Willingness to travel (50%).

Benefits:

• Basic salary of £40,000 - £45,000 (dependent on experience).
• Monthly bonus scheme and additional weekend working bonus scheme.
• Company van, fuel card, tools, smartphone, and tablet.
• Product-specific training and career development opportunities.
• 22 days holiday plus bank holidays (option to work bank holidays to increase annual leave to 30 days).
• Company pension and life insurance.
• Private health and dental care.
• Company events and flexitime.

If you are passionate about coffee machines and believe you can make a positive impact, please apply with your CV for further details.

Email:
Phone: 01384 246262 /07940149373

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