Customer Service Host - Torquay

Customer Service Host

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Princess Theatre is South Devon's largest regional theatre with a capacity of nearly 1,500 patrons. The Theatre first opened it's doors on Wednesday 7th June 1963, with Tommy Cooper and Morecambe & Wise. We have always attracted first class companies and famous names including The Beatles, Sir Roger Moore, Joan Rivers, Billy Ocean, Paloma Faith as well as comedians Al Murray, Jimmy Carr, Russell Howard and Katherine Ryan. We showcase the best West End and touring productions from across the UK and a wide variety of performances, including top-named comedians, musicals, local productions, one-night concerts, ballet, opera and our annual pantomime. We also have our Teatro caf and Ice cream hatch that are open seasonally during the day as well as a restaurant for pre-theatre dining overlooking the beautiful Bay.

Part of the Ticketing and Sales team, your line manager is the Ticketing and Sales Manager.

The Customer Service Host will have a keen focus on optimising the opportunity of on-the-night sales, and by liaising with the Customer Experience department, offer support for packages or experiential bookings that have been made in advance. The Customer Service Host is responsible for the Ticketing operations for the performance, proactively handling enquiries and problem solving with a high level of efficiency and accuracy and processing an anticipated decreasing number of on-the-night, in-person ticket sales.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk