Service Desk & Compliance Controller

Are you detail-oriented, an excellent communicator, and passionate about delivering outstanding service?

Dawsongroup is looking for a proactiveService Desk & Compliance Controller to join our fast-paced asset rental business and play a vital role in ensuring fleet compliance and operational efficiency.

Position Overview:

As a Service Desk Controller, you will be the backbone of our fleet operations, ensuring compliance with legal requirements, minimising downtime, and maintaining exceptional service levels for our customers. Working closely with the Operations Manager, you will oversee service bookings, manage repairs, and monitor fleet schedules, ensuring seamless coordination and cost control.

Service Desk & Compliance Controllerwill be responsible for:

• Handle incoming calls from hire fleet customers, providing professional and efficient service.
• Communicate repair updates and compliance bookings, minimising asset downtime.
• Monitor and manage fleet compliance schedules using a computerised maintenance system.
• Ensure timely reporting of MOTs, LOLER, and Tank tests, liaising with repair agents and arranging bookings.
• Update maintenance systems with completed events and maintain compliance paperwork.
• Plan and schedule compliance events, controlling expenditure within agreed rates.
• Issue repair orders to third-party agents and close off jobs in real time.
• Identify and manage damage to hire fleet equipment, including handling repair estimates and rechargeable items.
• Process warranty repairs promptly, adhering to manufacturer warranty guidelines.
• Collaborate with the Parts department to ensure efficient part availability for repairs.

To be successful Service Desk & Compliance Controller will hold:

• Previous experience in a similar role, ideally in the fleet, asset, or rental industry (though not essential).
• Strong communication and customer service skills, embodying Dawsongroups values and ethics.
• A flexible and adaptable approach, with the ability to work independently and take initiative.

What we offer in return:

• Competitive Salary
• 24 Days holiday + 1 day birthday holiday + bank holidays
• Allocation of a turkey at Christmas
• Employer supported volunteering days
• Life Assurance x2 Annual salary
• Cycle to work scheme.
• Internal promotion pathways
• Refer a friend scheme earn up to £200
• Flu Jab
• Annual Health Assessment

Dawson Group PLCis an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

NO AGENCIES

(Compliance, Service Desk, Fleet Controller, Plant controller)

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