Customer Service Advisor (Distribution Centre)

Customer Service Advisor (Distribution Centre)
Salary up to £27,300, salary review upon successful completion of 6 month probation
LocationManchester, Trafford Park
Permanent,Full Time
The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times.
*Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday7:30am-3:30pm*
What youll be doing

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
• Providing product knowledge and support to field based colleagues and support teams
• Managing the effective delivery of customers material order requirements
• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected
• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues
• Ensuring delivery dates and times are recorded accurately
• Prioritise and plan for any responsive colleague orders/collections
• Ensuring van stock deliveries meet schedule and quality expectations
• Liaising with the planning teams for colleague holidays and sickness
• Processing orders by colleague by sending purchase orders to suppliers

What youll need

• Experience of dealing with customers
• Experience working in a similar environment such as a builders merchant
• Experience in using warehouse based stock system
• Industry product knowledge
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Effective liaison with staff/other stakeholders to give information/find information/resolve problems
• The ability to develop and project a positive image of Great Places through personal, written and oral skills
• Empathy with our tenants and residents and willingness to deliver exceptional customer service

What we need from you

• Ability to work as part of a team as well as on own initiative
• Proactive, can do attitude
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty
• To be professional and work with integrity, inclusivity and respect for diversity

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Location: Trafford Park, GB

Posted Date: 11/28/2024