Telesales Executive

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that.

We're here for the first step, the next step, and the big step.

You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are.

We are looking for a Telesales Executive to be responsible for achieving their individual sales targets for volume and revenue in line with the strategy of the business for size of customer and product mix. You will be responsible for generating your own leads and developing a pipeline to convert into new clients within a defined area.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply!

You will be accountable for:

• Identifying and developing a personal prospect pipeline of sufficient quality and quantity to deliver against monthly, quarterly and annual volume and revenue targets as set by the business
• Meeting all set KPI's and achieving productivity targets
• Managing and recording sales activity and sales process through the EVRi CRM System
• Onboarding new clients in a timely manner to meet projected go-live dates.
• Ensuring all new clients have a full understanding of EVRi Customer Service processes and have all the tools and contacts required to self-serve across all areas of the business
• Monitoring the performance of new clients to ensure they trade to profile across all products and services within 4 weeks of go-live.
• Ensuring that new clients are ready to handover over within 6 weeks of trading
• Resolving escalations and account queries
• Working with local operations team to promote new client awareness and to ensure expected level of service is achieved

To be successful in this role you will require the following…

• Experience within a Telesales or Customer Service role
• Experience within the parcel carrier marketplace or E-commerce
• An excellent understanding of e-Commerce and the SME marketplace
• Excellent verbal and written communication skills
• IT literature with a good knowledge of Microsoft Office
• Ownership, accountability, drive and focus
• Creative problem-solving skills including negotiation and conflict resolution
• Ability to forge relationships with the internal stakeholders
• Customer focused and has excellent communication skills
• Ability to constructively challenge a diverse range of stakeholders

Why Work Here?

We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer:

• Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern
• 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays
• Commission based Bonus Scheme;
• Career progression framework; map out your next steps in your career
• Pension; 3% employer contribution on top of what you choose to commit yourself
• A range of discounts from our clients
• We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We're excited for the future. Let's deliver it together.

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