Patient Referral Specialist-Bilingual

DESCRIPTION

The Referral Coordinator ensures the effective management of all incoming specialist referrals and maintains accurate and timely records in the electronic medical records (EMR) system. Assists with coverage of front desk reception area, coverage of lobby information desk, and medical records department as needed.

Job Duties:

Manage external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.

Answers telephone calls and assist with scheduling and other needs based on the call type.

Participates in clinic and market education, training, and meetings as need and/or required.

Communicate with outside physician offices when needed to clarify referral issues.

Communicate with clinical staff promote team awareness.

Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

Works independently.

Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

Scan MRI’s, surgery photos, outside medical records, and additional documentation into EMR system to support the patient referral.

Retain and utilize knowledge of insurance policies and procedures.

Performs other related duties as assigned.

REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

High School Diploma/GED or equivalent experience

QUALIFICATIONS AND EXPERIENCE:

Computer literate, with strong keyboard skills and experience with electronic medical records system

One or more years experience in communication with patients preferred

Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred

Familiarity with various health insurance plans and benefit eligibility processes preferred

Strong written and verbal communication skills

Pleasant speaking voice and demeanor, with strong customer service skills

Neat, professional appearance

Must be Bilingual

Dress Code: Work provided Top and professional bottoms.

Company: AOA Orthopedic Specialists

Job Type: Full-time

Address: 800 Orthopedic Way, Arlington, TX, 76105