Service Dispatcher

Lonestar Forklift is an established and customer-focused material handling equipment dealership with 30+years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our loyal customers, providing comprehensive solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Lonestar Forklift is looking for a service-oriented Service Dispatcher to join our team in San Antonio, Texas. In this role, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide meet or exceed the needs of our internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher for Lonestar, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs for Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
• Owning incoming leads using established programs and processes
• Maintaining ongoing and professional customer communication throughout the course of each repair job
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to all safety programs and initiatives, including programs for field workers, and ensuring any necessary incident reports are completed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of dispatching and/or scheduling experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• A customer service mindset and excellent verbal and written communication skills
• Excellent organizational skills, planning skills, and multitasking ability
• Strong ability to think outside of the box to solve problems and satisfy customer needs
• Ability to thrive in a fast-paced and dynamic work environment

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability - 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

The base pay range for this role is: $21.50-$26.50 per hour, depending on experience.

This is an onsite role based in San Antonio, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LonestarForklift

Location: Fort Sam Houston, TX, US

Posted Date: 11/28/2024