Control Room Operator

We're currently recruiting a dedicated Control Room Operator to help ensure the smooth running of the operations in 14Forty on a part time basis, contracted to 24 hours per week.

As a Control Room Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon:
• Tues:
• Weds:
• Thurs:
• Fri:
• Sat: Weekends only
• Sun: Weekends only

Could you bring your spark to 14Forty? Here's what you need to know before applying:

Your key responsibilities will include:

• Manage customer calls (Internal and external customers) and ensuring that issues are resolved in a prompt/efficient manner
• Logging all transactions on our CAFM system (Computer Aided Facility Management System) including new calls, updates, chasing contractors for updates, etc.
• Ensuring that gaps in resource within onsite operations are identified and resourced using internal and external parties
• Ensuring that security related issues are managed and dealt with in line with company policies to the highest standards
• Respond to requests for assistance and managing high risk situations to resolution
• Report writing on major issues ready for circulation to the wider business
• Ensuring Health and Safety issues are managed and escalated accordingly
• Ensuring Facility Issues are managed and escalated accordingly
• Any other business to ensure that the highest standards are maintained with our customers/work colleagues

Our ideal Control Room Operator will:

• Is passionate about delivering excellent customer service
• Acts with honesty and integrity
• Looks to continuously improve processes
• Excellent communication skills
• High expectations for quality and an eye for detail
• High standard of personal presentation
• Overall Purpose of the Role

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2211/76283001/52285882/WJ

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!


Location: Birmingham, GB

Posted Date: 11/29/2024