Administrator (Russian Speaking)

Our client, an award-winning cleaning company is looking for a Russian Speaking Administrator to join their Customer Services team in London!

If you're fluent in Russian with excellent telephone manners, they would love to hear from you.

Russian Speaking Administrator
London, SE18

• Full time (Monday- Friday 9:30am- 6pm (1hr lunch), occasional Saturdays 10am- 2pm)
• Permanent Position
• Salary from £29,000 per annum dependent on experience

Please Note: Applicants must be authorised to work in the UK

Our client offers professional cleaning services for domestic and commercial clients in London, with a team of experienced cleaners providing both one-off and regular cleaning solutions.

Since its inception, they have emphasised the importance of safety by assembling a team of skilled support and administration staff, along with knowledgeable advisors in Health & Safety to ensure a secure environment for everyone involved. Their multicultural office team fosters a supportive environment, offering perks like free fruit, sweets, and Friday lunches!

About the Administrator role:

You will work as part of the Customer Service Team, reporting to the Customer Service Manager.

You will need to communicate in Russian in the office

Your duties will include:

• Organising replacements to cover cleaners' sickness and holidays
• Taking bookings via phone or email
• Communicating to customers clearly and concisely
• Finding smart solutions to the problems as they arise
• Answering email and phone queries
• Raising customer invoices
• Assigning jobs to suitable cleaning staff
• Following up with clients regarding payments and customer satisfaction
• Dealing with customer complaints

Full training will be provided for the right candidate.

What's in it for you?

They support their team and offer the following benefits:

• Competitive salary starting from £29,000 per annum
• Free lunch Fridays
• Company events
• Health Insurance Cash Plan (after probationary period)

Skills required:

• You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy a busy, multi-tasking environment
• Productive, organised and careful
• Good telephone manner
• Good attention to detail and organisation skills
• Competent with email and Microsoft Office (Word & Excel)
• Good typing speed in English, min 35wpm
• Self-motivated and proactive individual
• Another Eastern European language is an advantage

This role would suit someone living in Southeast London or East London.

How to apply for the Administrator (Russian Speaking) role:

If you have the skills and experience required for this Administrator (Russian Speaking) role, click “apply” today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents.

You must be eligible to work in the UK.

Other suitable skills and experience include Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Administrative Support, Operations Support, Operational Lead.

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