Receptionist - Brentford

About the Job

Receptionists at Lampton Leisure are the first point of contact for all visitors to the leisure centre. You will play a key part in delivering exceptional customer service to our customers by helping with bookings, taking payments and dealing with new and existing membership enquiries whilst delivering a welcoming, authentic, and personalised service to our customers.

As a part time Receptionist, you will be given a minimum number of hours that suit you, with the option to work extra hours if needed. Our site is open from 6am - 10pm Monday to Friday and 8am - 6pm on weekends, so shifts could include early mornings or late evenings.

Key Responsibilities include:

• Deliver exceptional service to all customers and potential customers of the Centre
• Achieve KPIs and sales targets set by CRM and central support
• Ensure the efficient and effective operation of the reception area, ensuring the area is secure and clean
• Monitor and control entry to the Centre
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
• Positively and proactively drive customer retention
• Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach
• Accurately undertake cash handling and reconciliation procedures and administrative duties, as required
• Assist in the communication and promotion of the centre's services, ensuring all information given is correct and up to date.
• Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines

About you

To be successful in this role, you will have:

• Previous experience of delivering first class customer service in a busy environment
• The ability to build strong relationships and influence and motivate other team members.
• Good computer skills with experience of using a CRM / Booking software would be ideal.

In return Lampton Group will offer you

• Free parking at all Leisure Centre Sites
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership?
• Lampton Rewards - discounts and offers from top brands and services
• EE rewards - 20% off phone, sim and mobile broadband
• Enhanced Maternity and Paternity leave?
• Pension Scheme
• Refer a Friend?Scheme offering up £250 for each new employee referred
• Staff wellbeing services, including access to online GP, occupational health and EAP
• Flu Jabs?
• Eye care vouchers and support towards glasses?
• Cycle to work scheme
• Electric Car salary sacrifice scheme

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre's facilities.

About Lampton Group

The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of five distinct business areas:

• Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.
• Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.
• Greenspace - delivering horticulture and conservation services, and parks maintenance.
• Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.
• Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

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