Customer Care Enquiries Advisor

Are you looking for a role where you feel you are really making a difference?

Working in a contact centre but want more social hours with no weekends? Then read on……….

We are currently recruiting for an exciting opportunity to join our new Care Enquiry team here at Maria Mallaband.

This is a new position based in our Head Office here in Leeds. The role will be dealing with incoming calls from the public, managing care enquiries and providing accurate and up to date information about our homes and services.

Key accountabilities

To ensure all calls are responded to in a professional and timely manner, spending time to build a trusting and positive relationship with callers by understanding their needs and how MMCG can support.

To support our homes to achieve budgeted occupancy, by ensuring effective enquiry management processes are followed and advancing enquiries to home show rounds.

Build rapport over the phone while showing empathy and understanding.

Scheduling appointments for home show rounds.

Working towards individual and team KPIS's

Knowledge, skills and experience

Experience of working within a telephone-based customer service environment

Previous experience of working towards targets and KPI's

Ability to build rapport

Excellent communication, interpersonal and customer service skills, both verbal and written

Good problem-solving skills with the ability to use initiative

*Working hours Monday - Friday between 8am and 6pm*

Benefits

Quarterly bonus scheme

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.

Pension Scheme with Royal London

Flexible working patterns

Cycle to work scheme**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

25 days holiday with the option to purchase more

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

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Location: Lower Wortley, GB

Posted Date: 11/29/2024