Former Tenant Arrears Advisor

Do you have a passion for customer service? Doyou want to make a difference in people's lives and help our customers thrive? If youhave experience of working in benefits, housing income or another related area and you'd like to join an organisation recognised as aGreat Place to Work, we want to hear from you!

About the Role

Thisisanexcitingrolethatoffersvarietyandopportunitiesforprofessionaldevelopment. You will join a friendly and high performingIncome Management team providing a high-quality, customer-focused service aimed at recovering former tenant arrears. Your primary responsibility will be pursuing the recovery of all debts promptly, this will include but is not limited to rent arrears, service charges, garages, recharges and other debts owed..

You will maximise income by efficiently handling various debts, including rent and service charges, whilstdelivering excellent customer service.This includes offering guidance on debt management and financial well-being. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential.

Additionally, you will prepare information and occasionally present at court, demonstrating your ability to work effectively under pressure with tight deadlines and challenging targets. Your contributions will support our goal of reducing overall debt within the organisation.

The successful candidate will manage their own caseload but also work within a team and have a genuine passion for driving income collection and resolve outstanding issues, whilst having excellent communications skills with the ability to adapt their style to deal with sensitive queries.

WhatYou'll Bring

• Experience in debt recovery or a related debt managementrole
• Strong communication skills
• A willingness to develop into the role
• A keen eye for detail
• Excellent IT skills including a good knowledge of the MS Office package
• A full UK driving licence with access to a vehicle.

If you are passionate about making a difference and want to be part of a supportive team, we encourage you to apply byWednesday 27 November. Interviews will take place at our Lichfield office on Wednesday 4 December 2024.

We may close the advert early if we receive strong interest, so dont miss out on this opportunity. Join us and help shape the future for our customers and communities.

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