Senior Strategy Adviser

Due to this role being readvertised, candidates who have previously applied are kindly encouraged not to reapply at this time.

Closing date: 04 December 2024

Interview dates:16 December 2024

At the Parliamentary and Health Service Ombudsman (PHSO), we independently investigate complaints about UK government departments, other public organisations and the NHS in England. We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services.

Our vision is to be a voice for improvement in public services. However, we know that the experiences of individuals in accessing public services are not all equal. We need to embed clear equality objectives in institutional strategy to improve the accessibility of our own service and strengthen the impact of our work for all groups.

Based in the centre of Manchester and Westminster, our team of 600 dedicated people collaboratively work together to make voices heard. We are a modern, vibrant organisation. We put people first, whether that is our complainants or our colleagues. Join us as Senior Strategy Advisor, a new role within the organisation, where you can make your mark and improve the accessibility of our own service and strengthen the impact of our work to drive public service improvements. This role will specifically look to embed human rights and equality considerations into our strategy and help make further improvements to our service for underrepresented groups.

The role:

contributing to the development of strategies that underpin the organisations work

work proactively with external stakeholders to understand opportunities to strengthen our impact

supporting organisational projects

developing expertise in societal trends to make our service more accessible to different audiences.

The successful applicant will have:

an understanding of strategy development processes and methods or willingness to learn.

• experience of using data and insights to develop and implement strategy and policy
• an awareness of public administration (central government in particular) or the NHS and the context in which it operates.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background

disabled

LGBTQ.

Benefits:

Civil Service Pension scheme (minimum 26.6% employer contribution)

32.5 days annual leave

hybrid working 40% office based

flexible working

access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors

comprehensive learning and development programme

employee discount scheme across hundreds of retailers

bicycle loan scheme

season ticket loan

gym membership subsidy

paid for professional memberships

eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased

monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels

providing wellbeing support and opportunities for personal and professional development for all colleagues

creating spaces for connection and engagement through our employee network groups and social clubs

engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.

We do not accept CVs. To apply for the role, please complete the application form by clicking on the apply now button.

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

No agencies. Applications from individuals only.

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