Booking Administrator ( Homestay Team)

Are you organised, detail-focused, and passionate about creating memorable experiences? Join a recently award nominated, globally respected homestay agency and help international students feel at home in the UK!

Home and Away Student Services is a trusted, family-run business, recently recognised by the industry association for international youth travel and education, British Education and Travel Association ( BETA)for our contributions. Were proud nominees for Best Accommodation and Outstanding Achievement awards. We provide high-quality homestay experiences for international students, working closely with schools and agents worldwide to ensure every student has a welcoming, enriching stay.

As a Booking Administrator, you will:

• Manage bookings from initial enquiry to final confirmation, ensuring accurate records and a seamless experience.
• Match students with host families based on their needs and preferences.
• Serve as the primary contact for booking queries, professionally liaising with agents, families, and students.
• Onboard new host families, guiding them through our structured process and coordinating with inspectors.
• Collect feedback using our QR system to ensure consistent quality and drive improvements.
• Resolve booking issues, proactively addressing any challenges that arise.

Youre a great fit for this role if you have:

• Experience: 1-2 years in a booking, administrative, or customer service role (preferably in education, homestay, or hospitality).
• Communication Skills: Clear and professional verbal and written skills.
• Organisation: Proven ability to manage multiple bookings and inquiries efficiently.
• Attention to Detail: Strong accuracy in managing booking and onboarding records.
• Technical Proficiency: Competency with booking and CRM systems, Microsoft Office Suite, and adaptability to new tech.
• Interpersonal Skills: Positive, team-oriented approach and proactive problem-solving.

• Working Hours: Standard hours, with flexibility during peak seasons.
• Location:Royal Greenwich, UK
• Additional Benefits:professional development

Why Work with Us?

• Competitive Salary with excellent career progression opportunities.
• Professional Development: Training and growth within an established and highly respected company, with a vibrant team.
• Welcoming Culture: Join a family-run business with a supportive environment that values quality service.

Ready to make a difference?
If you're excited about joining a leading, well-respected homestay agency, wed love to hear from you! Click Apply Now to begin your journey with Home and Away Student Services.

Take the first step to becoming part of a team known for excellence and dedication to students worldwide!

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