Night Manager

Firmdale Hotels is a renowned collection of luxury boutique hotels located in some of the most vibrant neighbourhoods of London and New York. Our properties are celebrated for their unique design, exceptional service, and a dedication to providing guests with a memorable stay. The Knightsbridge Hotel, nestled in the heart of one of London’s most exclusive areas, is no exception. We pride ourselves on our attention to detail, welcoming atmosphere, and a team that consistently goes above and beyond to exceed our guests' expectations.

We have an exciting opportunity for an ambitious and dedicated Night Manager to join our dynamic team at The Knightsbridge Hotel. As the Night Manager, you will be the key leader overseeing the hotel’s overnight operations, ensuring that every aspect of our service meets the highest standards. This is a pivotal role where you will work closely with all departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen, to deliver a seamless and exceptional guest experience.

We seek a highly motivated individual with a passion for hospitality and a keen eye for detail. The ideal candidate will be flexible, capable of adapting to a variety of situations, and possess the resilience to thrive under pressure. Your leadership skills will be instrumental in inspiring your team to deliver excellence in every interaction.

Responsibilities:

• Act as the liaison between the General Manager, guests, and the operational team, ensuring smooth communication and operation throughout the night.
• Monitor and uphold our impeccable service standards, ensuring that every guest receives the exceptional experience they expect from a Firmdale Hotel.
• Take charge of the hotel’s security during the night, conducting regular health and safety checks, and managing any incidents or accidents with professionalism and care.
• Build strong, professional relationships with our guests, attending to their needs and ensuring their comfort and satisfaction.
• Provide operational support across all departments as needed, ensuring the hotel runs smoothly and efficiently during the night.
• Run the night audit process and produce detailed nightly reports for senior management review.

What you Need:

• Previous experience as a Night Manager or at the Head of Department level within a 5-star hotel.
• Outstanding communication and interpersonal skills, with the ability to lead and motivate a team.
• Exceptional attention to detail, with a commitment to delivering high standards in all areas of operation.
• Strong leadership qualities, with the ability to manage and inspire a team under pressure.
• A proactive approach, with the resilience and drive to handle challenges effectively.
• Familiarity with Micros and Opera systems is desirable.

What We Offer:

• Competitive salary and benefit package to be discussed at venue
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.