Deputy General Manager

HB Leisure is the leading attraction partner for skill games and amusements around the world operating in over 100 theme parks across 25 countries.

As a Deputy General Manager, you will be responsible for supporting the site General Manager with the running of the family entertainment centre in the heart of Rhyl, situated on the seafront at The Palace Fun Centre. You will be ensuring budgeted targets are achieved and operating standards are adhered to and be able to work within given budget constraints whilst pursuing maximum operating efficiency and profitability.

In return we will offer you:

• Competitive salary


• 28 days holiday per calendar year (including bank holidays)


• Recommend A Friend Scheme - earn a bonus (Subject to T&C's)


• Cycle to Work Scheme


• Pension Scheme


• Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!


• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations

The main responsibilities include but are not limited to:

• To ensure the efficient day to day running of the family entertainment centre which also includes a AGC, Children’s soft play with cafe, Laser Tag and Mini golf.


• Through regular inspection ensure that arcade interior/exterior standards are maintained to a high level, and that all safety checks are completed as scheduled. Where necessary, advising the manager on remedial action.


• Monitor and review arcade revenues, prize pay outs, stock levels and staff numbers ensuring budgets and targets are adhered to (where applicable).


• Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required. Ensure any unresolved problems are dealt with satisfactorily.


• Motivation of staff to contribute to the maximum efficiency in the day to day running of the site. Ensure a good working environment is established, in order to obtain the maximum commitment of staff.

Person Specification:

• Qualified to GCSE level in Maths and English (or equivalent international qualification)


• Previous Customer service experience


• ONC or HNC in a related subject (eg business studies) (Desirable)


• Previous Arcade cash collections experience (Desirable)


• Experience working within a Children’s soft play environment (Desirable)


• Previous Retail Management experience (Desirable)


• Some Health & Safety knowledge (Desirable)


• Managing or assisting with managing a team / team leader experience


• Previous experience working in a Family Entertainment Centre


• Cash Handling experience, both cash and electronic


• Tenacious with good time management


• Ability to prioritise workload


• Strong IT skills (MS Office, Excel)


• Able to motivate staff and have excellent communication skills


• Self directed with a high degree of self motivation


• High attention to detail