Learning and Development Coordinator

About us

Loungers is a substantial and growing operator in the UK hospitality sector, operating over 270+ sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood caf-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing caf/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky Loungey' local community atmosphere.

The role in a nutshell

We are looking to recruit a Learning & Development Coordinator to join our team based out of HQ in Bristol. This is a full time, permanent role, reporting to the Head of Learning & Development.

Our people are at the heart of everything we do across all our brands. Supporting teams to perform brilliantly is crucial to achieving our short- and long-term strategic goals for our business.

The Learning & Development Coordinator role is pivotal to the department, ensuring the success of learning initiatives through excellent administration, coordination, and support. It's a varied position that provides exposure to working with a wide range of stakeholders, requiring a balance of administrative skills and project-based coordination. The role offers an exciting opportunity for someone who enjoys implementing new processes and driving efficiencies. As the first point of contact for the L&D team, it also requires a people-focused approach and a genuine desire to help others.

You will work at pace, supporting the L&D team in delivering a variety of training solutions across the business, from creation through to measuring impact. The role demands the ability to work both collaboratively and independently, with a strong focus on supporting learners, stakeholders, and teams.

This is a dynamic and exciting opportunity for a motivated individual looking to elevate department coordination and contribute to the growth of the business. It's a great role for someone looking to gain experience within a People Team, with opportunities for cross-functional collaboration and professional development.

You will provide administrative and analytical support to the Learning & Development team, and you'll prioritise tasks based on the needs of the team and the wider business.

You'll be involved in delivering a range of training and development solutions across all three brands (Lounges, Cosy, and Brightside). The role includes managing training logistics, helping to implement new learning initiatives, and tracking their effectiveness to ensure impact. You'll also help produce key insights that support operational stakeholders and contribute to shaping the future of our people and leaders.

Getting into the detail

• Be the first point of contact for all learners, providing first-line support and responses to general training queries
• Manage our L&D inbox ensuring the variety of queries are effectively and efficiently resolved
• Work with the L&D team to produce and manage the annual training calendar
• Track, report and analyse attendance, feedback and engagement across multiple learning initiatives
• Be responsible for managing booking internal and external venues, ensuring suitability for the type of training and to budget
• Be responsible for booking accommodation for learners for our monthly HQ induction days
• Liaise with external training providers to ensure we support them in being able to deliver the best quality training for our learners through great organisation and communication
• Support the L&D team for training delivery by preparing training materials in advance where appropriate
• Provide detailed and helpful course instructions and reminders to our learners through Mapal and email channels
• Confirm course bookings and communicate cancellations to line mangers and Ops teams highlighting areas where there are no shows or issues
• Use our LMS to regularly update courses completions, with regular reporting to senior stakeholders
• Reporting
• Work closely alongside our Digital Learning Manager on the reporting of our digital learning journeys, ensuring our senior teams have accurate and up to data information.
• Under the direction of the HO L&D and Training Managers, collate data from multiple sources to understand the impact and ROI of training initiatives
• Produce weekly, bi-weekly quarterly reports providing focus on increasing training completion
• Collate feedback and suggestions to from the business on how to make information such as reporting more user friendly
• Help the training managers to follow up on new starter experience on a 121 basis checking that people have everything they need during onboarding.
• Have full responsibility for managing printed materials stock levels ensuring that they reach the right audience at the right time.
• Prepare and post new starter materials, such as the Manager's Guide, in advance of start dates with appropriate communication to their line manager
• Assist the L&D with any other adhoc duties to support the delivery of L&D initiatives

What you'll bring to the role

• You love going above and beyond to support and enable others, you were born with a customer service mindset
• You're a people person, at ease communicating with team members and senior stakeholders alike, whether by email, phone or in person
• Teamwork gives you energy, no job is too big or too small, you love being the backbone that helps your team succeed
• You see problem-solving as an opportunity not an obstacle, you get a kick out of thinking outside the box
• Taking initiative in second nature to you, making improvements day by day is your thing
• You have exceptional organisational, planning and time-management skills, you're nimble in handling multiple tasks simultaneously and autonomously
• You sweat the small stuff, notice the gaps and have incredible attention to detail
• You're a pro with Microsoft Office Suite (Word, Excel, PowerPoint) and other office software (e.g., email systems, calendars).
• You have the ability to handle high levels of data to produce accurate reports, excel is your friend
• Experience with an LMS or similar software is a plus.

What's in it for you

• Fun office in the centre of Bristol. You can expect to be working in our Bristol City Centre Head Office 4 days a week and 1 day a week you'll be working from home
• 33 Days holiday (inclusive of bank holiday)
• 10% bonus
• A culture that appreciates ideas and celebrates individuality
• Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do
• 50% off food at all Lounges, Cosy Clubs and Brightsides
• Pension contribution
• 24/7 mental health support
• Amazing events including LoungeFest - our annual company festival - Christmas parties and more
• We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you.

Location: UK, GB

Posted Date: 11/29/2024