Customer Service Executive

Customer Service Executive

Location: Solihull

Salary: £23,500 & Bonus Scheme

Stonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience.

We are looking for a Customer Service Executive to join the team on a 6 month fixed term basis. We'd love to hear from you if you're looking to start your journey within the office environment of the world’s biggest pub company. We value development and this role will allow you to grow service and sales skills that prepare you for future roles within the greater business.

Based at our Pub Support Centre in Solihull, is our Customer Contact Centre, where we speak to our Managers, Tenants and Publicans assisting them with placing orders and supporting them with all sorts of queries, allowing them to do what they do best – run fantastic pubs! We are looking for somebody who is a great communicator and has experience working within a customer service environment.

A little bit about us…

The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.

What's in it for you?

• 25 days annual leave


• Annual Leave Purchase Scheme


• Pension


• Vitality Healthcare


• Opt in dental insurance programme


• Annual bonus scheme


• The Stonegate discount card offering discounts across our managed estate


• Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld.

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Job Reference: KM1196745SolCEE