Waiter

Join the vibrant team at Charlotte Street Hotel, an integral part of the esteemed Firmdale Hotels group, where we redefine luxury hospitality with our unique blend of style, elegance, and personalised service. We're on the lookout for a dedicated and enthusiastic Waiter who thrives in fast-paced environments and shares our passion for delivering exceptional guest experiences.

As a Waiter with us, you'll be the face of our establishment, engaging with guests, and ensuring their dining experience is nothing short of extraordinary.

Responsibilities:

• Greeting and seating guests with warmth and professionalism.
• Taking orders accurately and efficiently, while offering knowledgeable recommendations from our exquisite menu.
• Delivering meals promptly and courteously, ensuring each dish meets our high standards.
• Handling payment transactions swiftly and accurately.
• Anticipating and fulfilling guests' needs promptly and with a smile.

What you Need:

• Previous experience in a similar hospitality role, demonstrating your understanding of service excellence.
• A keen eye for detail, ensuring every aspect of the guest experience is flawless.
• A genuine passion for food and beverage, with a desire to share your knowledge and enthusiasm with guests.
• Strong organisational and communication skills to thrive in our dynamic team environment.
• The ability to collaborate effectively with colleagues to ensure seamless operations.

What We Offer:

• An hourly rate of £14.50 - £16.50 per hour inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.