Stannah
Technical Support Technician - National Contract Growth Opportunity (Hiring Immediately)
Job Location
Sompting, United Kingdom
Job Description
We have a newly created opportunity for an experienced lift industry
professional to join Stannah as a Technical Support Technician.
Stannah have recently been awarded a major national lift and escalator
contract. This is a fantastic opportunity for us to grow this area of the
business and has created jobs within our company.
As a Technical Support Technician, you will be instrumental in developing and
executing a national improvement plan aimed at enhancing first-time fix (FTF)
rates and reducing repeat call incidents.
This is job is to cover the south of England, the successful candidate must be
willing to travel.
Working closely with the Reliability Engineer, you will analyse performance
data, identify areas for improvement, and collaborate with engineering teams
to boost technical skills and service delivery.
Your role will be pivotal in driving operational excellence and enhancing the
customer experience.
**Job Responsibilities:**
* Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
* Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
* Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
* Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
* Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
* Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service
**Job Requirements:**
* Proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs.
* Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
* Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
* Professional or technical qualifications required; NVQ 4 in Lift Engineering
* Willingness to travel
**Company Information:**
Stannah is a family-owned manufacturing and engineering company. Our products
move people and goods in and around homes and buildings. We make life easier
for people. We do this by improving access for greater convenience and
independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and
today Stannah is a global business. The family is in their fifth generation
and plays a hands-on role in running the business. Most people know us for our
stairlifts. Our range of products includes lifts, escalators, and homelifts.
We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage
applications from candidates of all backgrounds, identities, and abilities. We
are a Disability Confident Committed Employer. We treat all our job applicants
fairly and with respect.
Our employees are the heart of our business. We take great care to create a
working environment where everyone feels valued. Join our team and be a part
of our diverse and inclusive community!
**Benefits Include:**
* Market Aligned Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days’ annual leave
* Pension Scheme. Matched contributionsalary sacrifice
* SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme. A workplace initiative to support and enhance well-being
* Enhanced maternity and paternity provision
* Company Funded LinkedIn Learning Account
* Company Vehicle
**We reserve the right to close this vacancy early if we receive high numbers
of applications for the role.**
#NWR
Location: Sompting, GB
Posted Date: 11/29/2024
professional to join Stannah as a Technical Support Technician.
Stannah have recently been awarded a major national lift and escalator
contract. This is a fantastic opportunity for us to grow this area of the
business and has created jobs within our company.
As a Technical Support Technician, you will be instrumental in developing and
executing a national improvement plan aimed at enhancing first-time fix (FTF)
rates and reducing repeat call incidents.
This is job is to cover the south of England, the successful candidate must be
willing to travel.
Working closely with the Reliability Engineer, you will analyse performance
data, identify areas for improvement, and collaborate with engineering teams
to boost technical skills and service delivery.
Your role will be pivotal in driving operational excellence and enhancing the
customer experience.
**Job Responsibilities:**
* Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
* Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
* Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
* Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
* Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
* Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service
**Job Requirements:**
* Proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs.
* Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
* Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
* Professional or technical qualifications required; NVQ 4 in Lift Engineering
* Willingness to travel
**Company Information:**
Stannah is a family-owned manufacturing and engineering company. Our products
move people and goods in and around homes and buildings. We make life easier
for people. We do this by improving access for greater convenience and
independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and
today Stannah is a global business. The family is in their fifth generation
and plays a hands-on role in running the business. Most people know us for our
stairlifts. Our range of products includes lifts, escalators, and homelifts.
We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage
applications from candidates of all backgrounds, identities, and abilities. We
are a Disability Confident Committed Employer. We treat all our job applicants
fairly and with respect.
Our employees are the heart of our business. We take great care to create a
working environment where everyone feels valued. Join our team and be a part
of our diverse and inclusive community!
**Benefits Include:**
* Market Aligned Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days’ annual leave
* Pension Scheme. Matched contributionsalary sacrifice
* SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme. A workplace initiative to support and enhance well-being
* Enhanced maternity and paternity provision
* Company Funded LinkedIn Learning Account
* Company Vehicle
**We reserve the right to close this vacancy early if we receive high numbers
of applications for the role.**
#NWR
Location: Sompting, GB
Posted Date: 11/29/2024
Contact Information
| Contact | Human Resources Stannah |
|---|